Unified communication is simply an amalgamation of several business communication channels and collaborative applications, which are, as the name suggests, are unified within a single interface and delivered over the Internet. In the last couple of years, more and more businesses have decided to phase out their on-premises communication infrastructure and operations and opted to […]
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” –GARTNER Artificial Intelligence is one of the most popular buzzwords being used nowadays, across numerous industries. It refers to the ability to create smart digital systems which can learn and apply that learning to optimize existing business processes. […]
“Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and […]
AI has become quite the buzzword in today’s corporate echelons. It is a promising new technology which when properly implemented offers immense business enhancing advantages to businesses of all sorts and sizes, regardless of their operational industry vertical. Unified communication technology is one such area where AI can be implemented on the grassroot levels to […]
One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center […]
The major and the apparent expenditure involved in traditional on premise business phone systems are the hardware – the things one can touch and see, which are the PBX hardware and the phone connected to it. On an average, a conventional PBX system usually costs somewhere around $1000 per employee, which makes it stand out […]
