Author: Akash Deb
Akash Deb is a content writer currently employed with MyRealData, an industry leading QuickBooks Cloud and Application Hosting service provider. He has a strange affinity with everything that has anything to do with technology. He is currently seeking knowledge and waiting for an opportunity to make it big one day and with his own advertising start-up. But until then, he is happy to do what he's good at and that’s writing about tech.
Unified communication is simply an amalgamation of several business communication channels and collaborative applications, which are, as the name suggests, are unified within a single interface and delivered over the Internet. In the last couple of years, more and more businesses have decided to phase out their on-premises communication infrastructure and operations and opted to go with a Cloud hosted UC solutions and services from third-party UC service providers. Although, migrating to a cloud hosted UC infrastructure has numerous benefits and obvious cost savings, but it is, however, also associated with higher network operation costs. This fact alone is what ...
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“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.” –GARTNER Artificial Intelligence is one of the most popular buzzwords being used nowadays, across numerous industries. It refers to the ability to create smart digital systems which can learn and apply that learning to optimize existing business processes. Although still in the nascent stages, AI is all set to become the next big, disruptive trend for businesses of all sorts and sizes. Strictly in terms of science, the field of AI is described as the study of “Intelligent agents”. These “Intelligent agents” can ...
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“Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, companies can undoubtedly, increase their brand loyalty and customer servicing skills with effective implementation of technologies.” Source: The Real PBX Cloud hosted services and solutions have become extremely popular within the echelons of the call center industry because of its cost-effective nature. Small & Medium Businesses or SMBs, which need to operate with limited capital and other essential resources, are especially interested in such solutions and services. This is ...
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AI has become quite the buzzword in today’s corporate echelons. It is a promising new technology which when properly implemented offers immense business enhancing advantages to businesses of all sorts and sizes, regardless of their operational industry vertical. Unified communication technology is one such area where AI can be implemented on the grassroot levels to bring unprecedented benefits in terms of automation, collaboration, and much more. In this blog, we shall highlight a few AI applications which can help our readers to discern how AI influenced unified communication solutions and services can perform well beyond their expected potential. AI technology, ...
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One of the most challenging aspects of any call center environment is the way the agents utilize their time. Often, call center supervisors find themselves distributing and redistributing resources over and over to different operations and departments. These arduous tasks can significantly waste precious time better spent elsewhere and this is where blended call center solutions come into play. With efficient blended call center solutions and services, businesses can easily and strategically automate both their inbound and outbound campaigns to utilize their call center’s capacity to the maximum. Combined with a wide range of features such as intelligent dialer function, ...
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The major and the apparent expenditure involved in traditional on premise business phone systems are the hardware – the things one can touch and see, which are the PBX hardware and the phone connected to it. On an average, a conventional PBX system usually costs somewhere around $1000 per employee, which makes it stand out as a big-ticket business expenditure. But there exist many hidden costs when it comes to on premise PBX phone systems, which makes the Total Cost of Ownership (TCO) greater than what businesses usually expect. In this article, we shall discuss briefly a few hidden factors ...
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