The real estate industry has been going strong simply because of the huge demand for accommodation and shelter. But competition within the industry has become very tight as well. Usually, the companies which implement modern strategies and technologies to enhance their business operations, are the ones with the competitive edge. This is where toll free […]
VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well. For accounting firms, exceptional communication is a necessity […]
Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers […]
If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper […]
Businesses often ponder on the reliability and overall quality of VoIP telephony system. This is a major concern which leads such businesses to consider the dangers of data security risks. In spite of the few controversial security breaches in the past, VoIP technology has advanced and transformed into a more robust business tool. Nowadays, Cloud-hosted […]
