Author: Himanshu Tyagi
Data Science and Cloud Telephony & Communication enthusiast. Helping businesses solve their customer service and communication problems.
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For most businesses, phone systems are the first point of contact. Therefore, having a phone system that makes your business look professional and deemed to provide exceptional customer service is the first step towards success. Are you looking for a phone system for your business and are confused by the several terminologies floating all around the internet? If yes, then you have landed on the right page as here we will discuss different types of phone systems, their pros and cons, and factors that you should consider before purchasing your phone system. In earlier days, business phone systems were usually ...
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Imagine your agents manually finding contacts of your customers and dialing their numbers to connect with them. Isn’t it so counterproductive? Shouldn’t they focus more on critical tasks such as talking with clients and convincing them to try your services or resolving customer queries? If your marketing and sales department is utilizing cold calling tactics to bring more business, then having a predictive dialer can bring a significant difference in the results. An auto dialer or predictive dialer is a feature offered by cloud-based contact center solutions, which automates the dialing part for your agents. Since, all the manual work ...
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Remote working is the new normal in this COVID-19 era, and the situation is less likely to improve any time soon. As we learn to live with coronavirus, businesses have now accelerated the process of allowing their employees work from home and protecting themselves. However, some businesses are skeptical about employees’ productivity during work from home. Fortunately, that is not the ground reality, and employees have adapted to the new lifestyle and are thriving because of it. Setting up an active communication channel for a distributed workforce can establish trust in your employees. The transition has been made smoother by cloud-based ...
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Customer service is an integral part of any business. It is such an essential aspect of every modern-day business that not even a single company can afford the risk of neglecting customer experience in the first place. As the world around us is forced to stay inside their homes, businesses are facing the challenge of providing uninterrupted customer services. Fortunately, technological advancements over the years are coming to their rescue. Cloud technology and its applications in the communication sector offer the much-needed scalability, flexibility, and portability to businesses that they very much require for running their businesses from home. The cloud ...
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Do you want to connect with someone in the UK from US? If yes, then you are on the right page as in this guide we will discuss how you can call any UK-based landline or cellphone from any state in the United States. Connecting with any UK based number from US is a pretty simple task if you know the right area code and in which sequence you have to dial the number. Keep reading this article till the very end and you will come to know about every aspect of calling UK numbers from the US. Things you should ...
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Entrepreneurs and companies of all sizes are always looking for a way to make their business leaner and meaner. Investing in the right technology is the first step towards increasing team efficiency and streamlining various work processes. As VoIP technology is reaping enormous benefits for industries of all verticals, softphones are gaining massive popularity due to various reasons such as flexibility, portability, and security. Softphones allow businesses to skip the hassles of buying expensive landlines and other equipments such as cabling wires. Additionally, companies don’t have to staff a technical team to set up the VoIP phone system for your ...
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