Communications is the one human interaction that will probably prevent humanity from spiraling down into chaos during times of crises like our current coronavirus pandemic. The clear, urgent, and quick transmission of messages can dispel panic, calm frayed nerves, and point people to a helpful plan of action. Organizations in particular need communications in order […]
Exceptional customer service is a must for a business to succeed and build a brand image. Customers expect organizations to resolve their queries as soon as possible. If you fail to provide delightful customer experience it can affect the credibility and reputation of your business. Moreover, in this era of social media, any bad word […]
A study has revealed that 34% of callers that hang up don’t call back your business. Therefore, it is critical for your business to pick up every ringing phone on desks. However, it is not easy as it sounds because you can witness large number of inbound calls on a given day. While your agents can […]
There are soon going to be 2.1million cases of coronavirus, and the situation is less likely to improve anytime soon. Governments around the globe have ordered partial or total lockdown to stop the spread of coronavirus. These lockdowns are already affecting businesses as they have to close offices and adopt remote working. Remote working is […]
Coronavirus has put the entire planet on a halt affecting precious lives, businesses, and economic activities. We are dealing with a new type of SARS coronavirus, which is spreading in an unprecedented way. Horrifically, people showing no symptoms can also spread the disease to other people. WHO has already declared it as a pandemic, and […]
To stay on top of your competitors, it is critical for your business to provide exceptional customer service and facilitate smooth internal communication operations. Both types of business communications are crucial for your business and an effective communication strategy or solution can help your organization to grow. According to the Holmes Report, the cost of poor […]
