VoIP stands for Voice over Internet Protocol, which is a computer networking protocol like IP and supports transferring of voice packets to facilitate internet calling. Businesses deploy VoIP services to ensure efficient communication systems for internal and external purposes. Implementing a VoIP phone system requires planning, active management, and monitoring. Sometimes, you can experience various […]
IVR stands for Interactive Voice Response and is one of the most prominent features of a cloud communication solution that allows businesses to offer a self-help tool for customers. IVR is also an effective system to resolve customer queries swiftly. However, if your hosted IVR solution is not set up correctly, it can also damage the […]
Back in the old days, companies used to maintain on-premise PBX systems to communicate internally for free. The same PBX system allowed them to communicate externally by connecting with PSTN networks through gateways. However, they posed several issues in terms of flexibility, scalability, and other business factors. For businesses, implementing a traditional on-premise PBX solution […]
Today’s businesses operate globally and have offices and remote workforce at various geographies in the world. When companies operate on a multinational level, it becomes harder for them to bring all their employees on a single platform to foster uninterrupted communication and improve the overall productivity. Well, call conferencing is a feature of cloud telephony […]
Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize […]
Small and medium businesses usually work on a tight budget and low-profit margins. Hence, they are always on a lookout to increase their profits to create a sustainable business. SMEs find it challenging to increase their revenue without burdening employees and lowering service quality. For early-stage startups, it becomes more crucial to keep a close […]
