Author: Himanshu Tyagi
Data Science and Cloud Telephony & Communication enthusiast. Helping businesses solve their customer service and communication problems.
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VoIP stands for Voice over Internet Protocol, which is a computer networking protocol like IP and supports transferring of voice packets to facilitate internet calling. Businesses deploy VoIP services to ensure efficient communication systems for internal and external purposes. Implementing a VoIP phone system requires planning, active management, and monitoring. Sometimes, you can experience various problems on a regular basis such as, choppy voices, echoes, low-quality audio, etc., due to multiple issues. However, getting the best performance out of your VoIP communication system is not difficult. In this article, we will see common problems you might face in your VoIP communication ...
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IVR stands for Interactive Voice Response and is one of the most prominent features of a cloud communication solution that allows businesses to offer a self-help tool for customers. IVR is also an effective system to resolve customer queries swiftly. However, if your hosted IVR solution is not set up correctly, it can also damage the hard-earned reputation of your business as well. Your IVR should be consistent and, most importantly, easy to use. Most companies struggle with creating an effective IVR system as they are not aware of the best practices to follow. In this complete guide on IVR best ...
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Back in the old days, companies used to maintain on-premise PBX systems to communicate internally for free. The same PBX system allowed them to communicate externally by connecting with PSTN networks through gateways. However, they posed several issues in terms of flexibility, scalability, and other business factors. For businesses, implementing a traditional on-premise PBX solution was a massive headache as the deployment involved purchasing costly IT hardware such as PBX servers, phones, etc. and staffing a technical team to update and maintain the PBX solution regularly. However, with the advent of cloud communication or cloud telephony technology, businesses now don’t have ...
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Today’s businesses operate globally and have offices and remote workforce at various geographies in the world. When companies operate on a multinational level, it becomes harder for them to bring all their employees on a single platform to foster uninterrupted communication and improve the overall productivity. Well, call conferencing is a feature of cloud telephony which addresses this problem. Call conferencing brings your team members, vendors, clients, and other stakeholders on a single platform to organize formal meetings and collaborate with each other. In this article, we will discuss all about call conferencing and its various benefits for your business. ...
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Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize resources, including servers, databases, applications, etc., over the internet, it also facilitates them to use hosted PBX solutions for their telephony requirements. In this article, we will cover all about cloud PBX from its working to how you can set it up for your business ...
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Small and medium businesses usually work on a tight budget and low-profit margins. Hence, they are always on a lookout to increase their profits to create a sustainable business. SMEs find it challenging to increase their revenue without burdening employees and lowering service quality. For early-stage startups, it becomes more crucial to keep a close eye on their daily operational costs. It is a hard known fact that 90% of startups fail within their first year only due to their inability to manage day-to-day expenses efficiently. For small businesses to increase their revenue, it is vital to provide excellent customer service ...
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