Author: Kirti Khanna
Kirti is a Digital Marketer and content writer who contributes to TheRealPBX. She is tech-savvy, gadget-freak and has the strong passion for writing about the big technological innovations, cloud computing, business communications and VoIP technology which will shape the future.
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Unified communication is on the rise and according to a survey conducted by Broadsoft suggests that more than 51% of businesses are expected to adopt Unified Communication as a Service (UCaaS), which is a 10% increase from the survey conducted in the previous year. The large enterprise segments have a more positive mindset in adopting the cloud, where the telecom companies expect 45% of large enterprises to adopt UCaaS by 2020. 1. Every business is on the run to save hardware and software cost and UCaaS provides lower up-front cost and helps in saving both hardware and software costs in ...
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In the recent times VoIP based communication solutions have proved to be eco-friendly. If we look at how VoIP is helping in keeping the environment green. The foremost reason is, VoIP doesn’t use any traditional hardware setup to take care of things in customer support environment. The lesser the usage of hardware leads to lesser IT waste. And IT waste is a big threat for environment today. Another factor is usage of electricity. How much of electricity is consumed by a particular solution. Production of electricity has a powerful impact on the environment in a negative way. Lesser number of ...
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Startup owners realize the fact that starting a business is only just the beginning, the hard part is, actually reaching the customers. In the 1st part of the blog we discussed the customer experience implications that E-commerce start-ups can expect from the implementation of Cloud telephony solutions and how its cumulative benefits can influence potential customers to become loyal ones. In the 2nd and final part of this blog, we will discuss how strategically deploying a Cloud telephony solution or service can help e-commerce start-ups to increase their marketing and operational efficiency and all the other consequential business benefits involved ...
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Any startup would have to agree to the fact that customer acquisition and retention are two of the most serious challenges to consider nowadays. These challenges become even more drastic in nature, due to the thriving online retail and e-commerce industry. Usually startups face low margins and the fierce market competition making the situation much more complicated and rough. E-commerce startups have now turned to Cloud telephony solutions and services, and with its help are trying to acquire and retain customers, by engaging them better. Cloud based telephony offers its clients a wide range of features to engage their customers, ...
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Businesses of all sorts and sizes need to have a business phone number to help their customers get in touch with them easily. Having the right number for your business is considered to somewhat influence potential customers to call in, whereas, having a wrong business phone number can have a detrimental effect on your business and might even drive them towards your competitors. Nowadays there are three distinct types of business phone numbers available in the market, like 800 phone numbers, vanity numbers, and local numbers. Going by the rising adoption rates of cloud communication solutions and services, it’s pretty ...
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Improving workplace productivity is a guaranteed way to increase business revenue and there are lots of ways to achieve that. Implementing and utilizing cloud hosted VoIP technologies is a sure-fire way to promote workplace mobility, which further helps to improve productivity and performance. Promoting workplace mobility not only helps businesses to enhance communication, both internal as well as external, but also helps automate manual processes, improve response times, and much more, leading to more flexible and productive business operations. In this article, we shall discuss briefly a few pointers how implementing VoIP solutions helps promote workplace mobility which further ...
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