Businesses, of almost every size, over the globe rely heavily on the voice communication solutions. Be it connectivity with clients, vendors, partners, staff or any other involved party, telephonic conversations are usually the most preferred medium. Being instant and widely popular even among masses adds to it advantages. From the traditional phone connectivity, businesses started […]
An IVR (Interactive Voice Response) is a robotic voice that speaks with a customer who might be looking for support or might be interested in your business services. The idea is that the IVR should lead the customer to a meaningful solution with the least amount of effort. Now it becomes a responsibility of the […]
VoLTE, which stands for Voice over Long Term Evolution, is a standard for connecting voice calls on data terminals. In the simpler interpretation, VoLTE can be described as the facility that connects voice call using the 4G network and still keeps other internet-based services active. Earlier, when the voice call was established, internet services dropped […]
VoIP is a huge thing in the call center industry and brings along with many modern tools, services, and features which offer immense advantages when compared with traditional telephone systems. The ‘Call Blast’ feature is one such VoIP feature which lets users connect to multiple telephones simultaneously and play a pre-recorded message to the receivers. It is a […]
Call hunting, which is also known as ‘Line Hunting’ or ‘Call Routing’ is a tried and tested calling strategy in which a call is connected to multiple telephones, one after the another, sequentially until it is answered by an operator or transferred to voicemail. Basically, for every incoming call, it will connect to multiple operators, […]
The one-stop solution that helps to build a strong business foundation, expands business reachability and gives your customers feasibility to contact you from anywhere across the globe is essential for a smart business ecosystem. A smooth communication set up not only helps in maintaining existing clients efficiently but also plays a crucial role in attracting […]
