Author: Kirti Khanna
Kirti is a Digital Marketer and content writer who contributes to TheRealPBX. She is tech-savvy, gadget-freak and has the strong passion for writing about the big technological innovations, cloud computing, business communications and VoIP technology which will shape the future.
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Businesses, of almost every size, over the globe rely heavily on the voice communication solutions. Be it connectivity with clients, vendors, partners, staff or any other involved party, telephonic conversations are usually the most preferred medium. Being instant and widely popular even among masses adds to it advantages. From the traditional phone connectivity, businesses started using internet-based phones for voice calling or the IP phones. It gained popularity for several reasons where price and quality were on the top. As any technology starts gaining popularity, the intensity of research over it grows, which results in producing a variety of options ...
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An IVR (Interactive Voice Response) is a robotic voice that speaks with a customer who might be looking for support or might be interested in your business services. The idea is that the IVR should lead the customer to a meaningful solution with the least amount of effort. Now it becomes a responsibility of the service provider to make the IVR system more user-friendly and solution oriented because IVRs can be customized easily. But what are the reasons which make an IVR system a necessary entity for your business, let’s look at all basic yet specific reasons? 1. You don’t ...
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VoLTE, which stands for Voice over Long Term Evolution, is a standard for connecting voice calls on data terminals. In the simpler interpretation, VoLTE can be described as the facility that connects voice call using the 4G network and still keeps other internet-based services active. Earlier, when the voice call was established, internet services dropped to 3G network. Features of VoLTE VoLTE has arrived quite recently to the consumer market openly in some economies (such as India) and the buzz about it can be sensed already over the globe. There are several positive reasons for that buzz. Here are some ...
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VoIP is a huge thing in the call center industry and brings along with many modern tools, services, and features which offer immense advantages when compared with traditional telephone systems. The ‘Call Blast’ feature is one such VoIP feature which lets users connect to multiple telephones simultaneously and play a pre-recorded message to the receivers. It is a great way to promote products and services, mass announcements, and much more. They can also be tailored to be influenced by customer inputs, which is great from a marketing perspective. Simply put, the Call Blast feature lets users broadcast a recorded message to numerous numbers ...
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Call hunting, which is also known as ‘Line Hunting’ or ‘Call Routing’ is a tried and tested calling strategy in which a call is connected to multiple telephones, one after the another, sequentially until it is answered by an operator or transferred to voicemail. Basically, for every incoming call, it will connect to multiple operators, until one operator answers it. If no operator is able to answer that call, then it will finally be transferred to the voicemail. For instance, with call hunting, the incoming call will first try the office landline number and if that goes unanswered, it then ...
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The one-stop solution that helps to build a strong business foundation, expands business reachability and gives your customers feasibility to contact you from anywhere across the globe is essential for a smart business ecosystem. A smooth communication set up not only helps in maintaining existing clients efficiently but also plays a crucial role in attracting new clients in many ways. With toll free number service businesses can easily connect with their clients anytime and anywhere and give them the ability to connect with you for free. This also helps in overcome business communication challenges such as cost and 24×7 availability ...
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