Author: Kirti Khanna
Kirti is a Digital Marketer and content writer who contributes to TheRealPBX. She is tech-savvy, gadget-freak and has the strong passion for writing about the big technological innovations, cloud computing, business communications and VoIP technology which will shape the future.
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Cloud PBX, aka Virtual PBX or IP-PBX, has been tremendously gaining significance among small and medium businesses. It no longer needs any kind of introduction. With anytime and anywhere access, it has simplified the reachability and accessibility of business services. Cloud-based PBX gives businesses cost-effective and user-friendly solutions that ensure smooth business functioning. The demand for VoIP services has been increasing at a faster pace and circuit-switched networks can be replaced with the cloud PBX systems. Requiring merely internet connectivity to connect the calls, cloud-based communication service providers take the entire responsibility for configuring, owning and controlling the services. This ...
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Advancements in VoIP networks, protocols, and endpoint devices have enabled businesses to build a better-connected environment that improves employee productivity, reduces phone expenses and builds a dedicated business environment that helps clients, customers to connect with businesses easily. Image Credit: Christian Elsner via Flickr Cloud technology helps to build an efficiently connected environment that enables smooth integration among various resources. Contact centers can be immensely benefited with cloud technology and adjust the increasing demand for faster, more responsive service quickly. Let’s take a look at some of the possibilities for effective services under the cloud for contact centers. Pay-As-Per-Usage As ...
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A single point of communication to manage multiple communication channels is emerging as one of the favorite business habits among a large number of business users. And the use of calling cards and call shops has faded off the long time back. Such radical improvements in telephony are the result of significant technological developments. Increased availability of broadband infrastructure, potential growth for content demand, personalization of technology and the burgeoning requirement for compliance and verification are some of the leading factors behind rapid technological advancements. And emerging out of technological developments – OTT (Over-the-Top) platforms and related services are increasingly ...
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