Author: Naina Rajput
Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.
The Pandemic has impacted the whole of humanity; from ordinary people to entrepreneurs, the economic crisis has spared no one. Therefore, it becomes important for companies and startups across the world to accept a COVID-19 reality and focus on growth. To determine how to ‘restart’ operations well, we reached out to some of the best thought leaders and customer experience (CX) influencers. They had some great insights to offer. In this article, Annette Franz, Ian Golding, Shep Hyken, and Adam Toporek were kind enough to highlight some ways for business owners to adjust to a new reality and augment their ...
Read more
You can always turn a negative into a positive. – Dan Gingiss We all know that running a business efficiently and smoothly is not an easy feat. We all face hardships and challenges but that doesn’t mean we step back or give up. Dedicated effort goes a long way; as Dan Gingiss explains, one can always turn a negative experience into a positive one. Whether it is about business growth or customer experience, you can streamline both by creating proper plans and implementing the right CX strategies. There is a direct correlation between happy customers and the growth of your business. ...
Read more
If you are working from a remote location, then it’s obvious to be concerned about cyber security as many security risks can occur during the work from home. As we know, the concept of remote working is not new at all, but no doubt, there is a huge change in the graph ratio if we compare it with the past few years. This is all because of the COVID-19 pandemic, WFH (work from home) graph has increased exponentially. Earlier, this trend was so random, and businesses did not have plans to continue their services. After some point of time, businesses ...
Read more
We all are staying at our homes as the COVID-19 has spread all around the globe. So, in the present situation, remote work has quickly become the most talked-about topic. Every business is now providing work from home flexibility to their employees and ensuring business continuity even during the lockdown situation. Basically, remote work provides an opportunity to employees to work from any geographical location. At this point of time, work from home or telecommuting has been adopted by businesses, governments and non-profit organizations worldwide, to continue their services. Not only businesses but employees are benefiting from the remote work ...
Read more
To understand COVID's impact on businesses, we had a talk with leading industry experts, Andrew McFarland, Claire Boscq-Scott, and Steve Curtin.
We all have heard that acquiring new customers in a business is very important, to achieve success and to earn more profit. Is it so? Or is this the single strategy on that we should focus on? It sounds like a confusing question, but it is not so true that acquiring new customers is the only effective way to increase business ROI. Customer Retention is something that is fuel to higher business growth. Keeping existing customers is equally important as gaining new customers for your business. If you make efforts to retain the customers, it not only saves time but ...
Read more