Author: Naina Rajput
Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.
Switching from an on-premise environment to a remote environment has multiple benefits like lower overhead, happier employees, fewer distractions, and more. According to Owllabs, “The top reasons remote workers choose to work remotely include: better work-life balance (91%), increased productivity/better focus (79%), less stress (78%), and avoiding a commute (78%).” If we say in context to the above statistics, most of the employees want to work beyond the office walls, and they are more productive by working remotely. But it is also true that managing a remote team is quite difficult. Lots of challenges come into the picture when we think ...
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According to OWLLabs, “Remote workers say they’re happy in their jobs 29% more than on-site workers.” Most of the employees feel happier and satisfied while working from home. There are lots of other benefits that prove the importance of work from home in comparison to the on-premise office or on-site work culture. Read below to find out more: 1. Flexible Schedule Working from home provides flexibility in the work schedule. You can take breaks when you want to and work whenever that suits you. You are not bound to stick to your desk the whole time; you can take small breaks to ...
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Almost every business has migrated from on-premise to cloud-based communication technologies due to its multiple benefits. Because only the right communication solution can help you to improve your customers’ journey and achieve success. For now, unified solutions are the most famous communication technologies as it integrates all modes of communication into a single platform to streamlines the customer experience. Also, it reduces the agents’ workload and complexity in performing business tasks. But there are plenty of acronyms related to cloud-based communication technology that are being used in the corporate world, like CPaaS (Communication Platform as a Service). The term “aaS ...
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Every business has different ways to serve their customers. The businesses who focus on serving their customers better, and make efforts to deliver a seamless experience, win the race. Positive customer experience not only makes your customers happy also contributes to achieving more business leads as everyone wants to be treated well and hope for a seamless journey. Today, we have Ingrid Lindberg, who is a Customer Experience Officer and a great business consultant. Also, she is the co-founder of aubreyAsks. Ingrid is a globally recognized CX leader who helped multiple organizations in improving their business strategies and changed the ...
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“Companies that differentiate themselves through service will create positive service experiences with authentic, personalized, and emotional connections.” — Jeff Toister In business, keeping customers returning to you is a challenging task as there are lots of other firms that provide the same services as you are. To get more customers and keep existing ones, it can only be possible if you take care of them by ensuring good customer service at place. To have a clear understanding of customer personas and customer service, we had a conversation with the world’s top customer service professional, Mr. Jeff Toister. Jeff has shared his ...
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“The little things matter as much, if not more, than the bigger things.” –Adrian Swinscoe Being agile and innovative is the key factor in business process improvement. Whether you are doing a small or big change, each change has its impact. Some people might think little changes can be ignored while creating business improvement strategies, but it shouldn’t. Everything carries its value that can’t be ignored. Each of us may have some experiences where small small things made our experience memorable. So, it is not compulsory that you should only make bigger changes in improving customer service. You should analyze ...
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