“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are […]
Hosted PBX system,also known as a cloud PBX/hosted phone system, provides a reliable platform where businesses can easily communicate with their customers. Hosted PBX systems are being rapidly adopted by businesses of all sizes, whether small or big. Everyone is leveraging the advantages of cloud PBX and moving towards business growth. Let’s find out from […]
If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring […]
“Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.” Chip R. Bell It’s true that questions bring insights and cultivates wisdom that is really helpful in creating the right customer journey. The more questions you put, the more insights and views you gain about the customer service. It helps you to think apart from […]
“The telephone gives us the happiness of being together yet safely apart.” -Mason Cooley The invention of the telephone has revolutionized the way we communicate with our loved ones, the way we interact with businesses. Now all these activities can be done over a call that was impossible to do earlier. Telephone services reduce the […]
It’s not a failure, you’re finding a new way.” -Adam Toporek Every business face challenges and sometimes fails to deliver good customer service. It is not a big thing, but how you handle the situation and make things right really matters. You should always keep trying different approaches to make your business customer service process […]
