Author: Naina Rajput
Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.
“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are unaware about customers’ reaction, you will not be able to streamline their experience with your business. To structure a perfect journey for customers, firstly you have to understand them, then only you can improve their experiences. Annette Franz, the great customer experience leader stated that ...
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Hosted PBX system,also known as a cloud PBX/hosted phone system, provides a reliable platform where businesses can easily communicate with their customers. Hosted PBX systems are being rapidly adopted by businesses of all sizes, whether small or big. Everyone is leveraging the advantages of cloud PBX and moving towards business growth. Let’s find out from the below infographic and know what features make the hosted phone system a more reliable business solution. Take a look at the below points that explain hosted phone benefits. 1. Cost Saving With a cloud PBX solution, you don’t need to buy sophisticated hardware as ...
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If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring top-notch customer service in the business, you can easily create a good brand image in the market. As the above saying by Shep Hyken states that, if you don’t value your customers, then someone else will. It is so true; if customers get disappointed with ...
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“Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.” Chip R. Bell It’s true that questions bring insights and cultivates wisdom that is really helpful in creating the right customer journey. The more questions you put, the more insights and views you gain about the customer service. It helps you to think apart from the box and to get new ideas to deal with customers. Chip Bell has quoted this nice saying that is helping different organizations to improve their customer journey. He believes in innovative approaches to serving customers. Chip Bell is a renowned keynote speaker in the field ...
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“The telephone gives us the happiness of being together yet safely apart.” -Mason Cooley The invention of the telephone has revolutionized the way we communicate with our loved ones, the way we interact with businesses. Now all these activities can be done over a call that was impossible to do earlier. Telephone services reduce the time to deliver a message to others and build a more reliable network of human interaction. However, with time, lots of advancement in communication services happened. Like earlier, people used landlines for communication, and then moved from switchboards to cell phones and now to smartphones. ...
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It’s not a failure, you’re finding a new way.” -Adam Toporek Every business face challenges and sometimes fails to deliver good customer service. It is not a big thing, but how you handle the situation and make things right really matters. You should always keep trying different approaches to make your business customer service process better. Also, you can take advice from industry experts so that you don’t fail to meet your customers’ expectations. As you also know, competition is high. If you don’t pay attention to your customers or not deliver expected services to them then, someone else will do ...
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