“Ring out the bell for a joyous noise of Christmas!” Christmas is here and we would like to take this beautiful opportunity in wishing each and every one of you a peaceful Christmas & an exciting New Year ahead. Thank you for making our year filled with your love and support and for giving us […]
Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to […]
Versatile and dynamic phone systems are crucial for any modern business and its internal operations and infrastructure. This infographic aims to simplify the basic features of an effective business phone system and helps you better understand how these modern features are absolutely necessary for businesses today. 1. Find Me/ Follow Me: Allows business agents to make […]
It is no mystery that the online travel industry is booming right now and according to a survey conducted by Statista, somewhere around 40 to 60 million people in the US alone, used the internet to book their travel accommodations and what not, between 2008 and 2015. And that not all, they also predict that the […]
Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, undoubtedly, companies can increase their brand loyalty and customer servicing skills with effective implementation of technologies. Managing communication ebbs and flows may give away sleepless nights to contact center owners and hampers […]
