“If you are not taking care of your customers, your competitor will.” – Bob Hooey In this digital era, good customer experience is a critical factor for business growth. As now, customers are smart enough to make decisions about product or service purchases. They don’t stick to those businesses that are serving from several years. Now customers look for such brands or businesses who make them feel valued and understand their queries & concerns. A single bad experience is enough for the customers to switch their choices. “Customers don’t expect you to be perfect. They do expect you to fix ...
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Small and medium businesses usually work on a tight budget and low-profit margins. Hence, they are always on a lookout to increase their profits to create a sustainable business. SMEs find it challenging to increase their revenue without burdening employees and lowering service quality. For early-stage startups, it becomes more crucial to keep a close eye on their daily operational costs. It is a hard known fact that 90% of startups fail within their first year only due to their inability to manage day-to-day expenses efficiently. For small businesses to increase their revenue, it is vital to provide excellent customer service ...
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