Hosted PBX

5 Things You Should Be Looking For When Buying A Business Phone System

July 10, 2020/0 Comments/in Hosted PBX /by Himanshu Tyagi

For most businesses, phone systems are the first point of contact. Therefore, having a phone system that makes your business look professional and deemed to provide exceptional customer service is the first step towards success. Are you looking for a phone system for your business and are confused by the several terminologies floating all around […]

Time Condition vs Time Group in Hosted PBX: What You Need to Know

June 3, 2020/0 Comments/in Hosted PBX /by Tanu Sharma

For companies, ease of communication between agents and customers is a critical success determinant, and PBX has served this need for long run. Nowadays, the small business is shifting to networked communications as it is more active and resourceful when it comes to collaboration. Unlike the earlier times, the modern world doesn’t use the traditional […]

How Hosted PBX Can Help in Business Continuity During Crisis?

May 13, 2020/0 Comments/in Hosted PBX /by Tanu Sharma

In the present time, a proficient and reliable business continuity plan is essential for companies. Disaster recovery, business continuity, and crisis management concepts are not new to companies. The guidelines for workplace security and employee wellbeing have been around for a while. Lately, business continuity and disaster recovery have become issues of concern. In any […]

All You Need To Know About Auto Attendant Phone System

May 4, 2020/0 Comments/in Hosted PBX /by Himanshu Tyagi

A study has revealed that 34% of callers that hang up don’t call back your business. Therefore, it is critical for your business to pick up every ringing phone on desks. However, it is not easy as it sounds because you can witness large number of inbound calls on a given day. While your agents can […]

IVR Best Practices For Greetings And Implementation

March 24, 2020/0 Comments/in Hosted PBX /by Himanshu Tyagi

IVR stands for Interactive Voice Response and is one of the most prominent features of a cloud communication solution that allows businesses to offer a self-help tool for customers. IVR is also an effective system to resolve customer queries swiftly. However, if your hosted IVR solution is not set up correctly, it can also damage the […]

What is Cloud PBX and How Does It Work [2020]

February 19, 2020/0 Comments/in Hosted PBX /by Himanshu Tyagi

Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize […]