Category: Hosted PBX
For most businesses, phone systems are the first point of contact. Therefore, having a phone system that makes your business look professional and deemed to provide exceptional customer service is the first step towards success. Are you looking for a phone system for your business and are confused by the several terminologies floating all around the internet? If yes, then you have landed on the right page as here we will discuss different types of phone systems, their pros and cons, and factors that you should consider before purchasing your phone system. In earlier days, business phone systems were usually ...
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For companies, ease of communication between agents and customers is a critical success determinant, and PBX has served this need for long run. Nowadays, the small business is shifting to networked communications as it is more active and resourceful when it comes to collaboration. Unlike the earlier times, the modern world doesn’t use the traditional PBX setups in which wired connections are present between the phone sets, and the switches are used to route the inbound calls. In recent times, the corporate world has come across a new technology of Private Branch Exchange (PBX) . A Hosted PBX is also ...
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In the present time, a proficient and reliable business continuity plan is essential for companies. Disaster recovery, business continuity, and crisis management concepts are not new to companies. The guidelines for workplace security and employee wellbeing have been around for a while. Lately, business continuity and disaster recovery have become issues of concern. In any case, a significant part of the concern is on securing information and the systems nearby it. At the point when calamity strikes, conversations are frequently disturbed, adding to the chaos and confusion. Many small organizations that don’t have recovery plans mostly find themselves cut off ...
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A study has revealed that 34% of callers that hang up don’t call back your business. Therefore, it is critical for your business to pick up every ringing phone on desks. However, it is not easy as it sounds because you can witness large number of inbound calls on a given day. While your agents can try their level best to entertain every call, it is not possible if all of them are busy. The next caller will probably hear a busy tone and will hang up after some time. An auto attendant or automated attendant or auto attendant phone system ...
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IVR stands for Interactive Voice Response and is one of the most prominent features of a cloud communication solution that allows businesses to offer a self-help tool for customers. IVR is also an effective system to resolve customer queries swiftly. However, if your hosted IVR solution is not set up correctly, it can also damage the hard-earned reputation of your business as well. Your IVR should be consistent and, most importantly, easy to use. Most companies struggle with creating an effective IVR system as they are not aware of the best practices to follow. In this complete guide on IVR best ...
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Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain. The cloud technology has revolutionized how businesses use their phone systems. As cloud allows companies and individuals to utilize resources, including servers, databases, applications, etc., over the internet, it also facilitates them to use hosted PBX solutions for their telephony requirements. In this article, we will cover all about cloud PBX from its working to how you can set it up for your business ...
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