PBX VOIP Archives - TheRealPBX Blog

VoIP and the Growth of Workplace Mobility

March 25, 2017/0 Comments/in PBX VOIP /by Kirti Khanna

Improving workplace productivity is a guaranteed way to increase business revenue and there are lots of ways to achieve that. Implementing and utilizing cloud hosted VoIP technologies is a sure-fire way to promote workplace mobility, which further helps to improve productivity and performance. Promoting workplace mobility not only helps businesses to enhance communication, both internal […]

5 Benefits of Cloud Hosted Predictive Dialers

March 17, 2017/0 Comments/in PBX VOIP /by TheRealPBX Editor

Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to […]

Top 6 Ways VoIP Can Help Accounting Firms

February 17, 2017/0 Comments/in PBX VOIP /by Akash Deb

VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well. For accounting firms, exceptional communication is a necessity […]

5 Ways Call Recording Helps Improve Agent Training

February 9, 2017/0 Comments/in PBX VOIP /by Akash Deb

Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers […]

VoIP vs SIP Trunking Comparison: What’s the Difference?

January 12, 2017/0 Comments/in PBX VOIP /by Kirti Khanna

Businesses, of almost every size, over the globe rely heavily on the voice communication solutions. Be it connectivity with clients, vendors, partners, staff or any other involved party, telephonic conversations are usually the most preferred medium. Being instant and widely popular even among masses adds to it advantages. From the traditional phone connectivity, businesses started […]

Find Me/Follow Me Feature: Be Always Available

January 6, 2017/0 Comments/in PBX VOIP /by Akash Deb

If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper […]