Category: PBX VOIP
Improving workplace productivity is a guaranteed way to increase business revenue and there are lots of ways to achieve that. Implementing and utilizing cloud hosted VoIP technologies is a sure-fire way to promote workplace mobility, which further helps to improve productivity and performance. Promoting workplace mobility not only helps businesses to enhance communication, both internal as well as external, but also helps automate manual processes, improve response times, and much more, leading to more flexible and productive business operations. In this article, we shall discuss briefly a few pointers how implementing VoIP solutions helps promote workplace mobility which further ...
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Predictive dialers are intelligent outbound call processing and management systems, created for the sole purpose of simplifying callings tasks for agents and representatives. It uses a complex computer algorithm, which is based on even more complex probabilistic and statistical patterns, to make outgoing calls to numbers fed into the database and then assigning them to available agents. The sophistication and competence of such modern cloud-based predictive dialers, clubbed with automatic call distribution systems/software has significantly increased the efficacy of call center environments. A recent study shows that predictive cloud dialers have helped businesses increase their hourly efficiency from 40 minutes ...
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VoIP or Voice over Internet Protocol is a modern telecommunication method which has seen widespread adoption and popularity in businesses and organizations all over the world. It has been especially popular in the call center industry and is now being implemented in other industries as well. For accounting firms, exceptional communication is a necessity which helps them to deliver outstanding customer service, while also enabling them to better comply with industry regulations.In the case of accounting firms, VoIP phone systems create more productive and efficient avenues to manage incoming and outgoing calls, host client conferences, call routing, and forwarding ...
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Call recordings have great potential for educating and training call center employees both experienced and newbies. It provides a great many avenues to improve upon agent performance and their prowess to deliver customer satisfaction, which further helps with improving the efficiency and profitability of a call center environment in general. Here are a few pointers highlighting how call recording help improve agent training or coaching, which further helps to improve the overall efficacy of call center employees. 1. Upskill Agents Call recordings can be used by admins and supervisors to gauge the skills of individual agents and thus find ways ...
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Businesses, of almost every size, over the globe rely heavily on the voice communication solutions. Be it connectivity with clients, vendors, partners, staff or any other involved party, telephonic conversations are usually the most preferred medium. Being instant and widely popular even among masses adds to it advantages. From the traditional phone connectivity, businesses started using internet-based phones for voice calling or the IP phones. It gained popularity for several reasons where price and quality were on the top. As any technology starts gaining popularity, the intensity of research over it grows, which results in producing a variety of options ...
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If you are familiar with VoIP technology and the call center environment, then you must have surely heard or even used the ‘Find Me/Follow Me’ feature. This feature enables agents to never miss important incoming calls as it helps create a sequential system where customers can reach the agents wherever they are. Let’s delve deeper and find out about the intricacies of this wonderful cloud-hosted VoIP telephony feature. What is Find Me/Follow Feature Basically, the ‘Find Me/Follow Me‘ feature is a bundle of two identical telephony services which automatically handles incoming calls. The ‘Find Me’ helps customers to reach their ...
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