How Hosted PBX Can Help in Business Continuity During Crisis?
In the present time, a proficient and reliable
business continuity plan is essential for companies. Disaster recovery,
business continuity, and crisis management concepts are not new to companies. The
guidelines for workplace security and employee wellbeing have been around for a
while.
Lately, business continuity and disaster recovery
have become issues of concern. In any case, a significant part of the concern
is on securing information and the systems nearby it. At the point when
calamity strikes, conversations are frequently disturbed, adding to the chaos
and confusion. Many small organizations that don’t have recovery plans mostly
find themselves cut off from their clients and their systems.
Since in-house, telephone networks frequently go down with power outages, small organizations rely upon the hosted phone system as a significant aspect of their disaster recovery plans. These organizations re-establish conversations rapidly from calamities that cripple into their communication systems.
Hosted phone system such as VoIP offers various
advantages that the small companies may discover significant while designing a
disaster recovery plan.
The Demand for Disaster Recovery of Phone
Systems
When it comes to disaster recovery,
it’s not very tough to recognize why the companies forget about phone voice
system. Traditionally, the telephone organization was responsible for the
business’ communication. The
good quality service was provided to the companies by the telephone
organization till the time phone
lines were functioning. Otherwise when the phone functioning lines got affected
the companies were left with no other means of communication system.
The only thing companies left with was to demand a
forwarding call to an external number. The business was unable to get their
telephone and take the phone system with them.
No matter whether or not company would like to
contact emergency services such as the nearest law implementation authority, or
the employee within the workplace, the corporate desires the telephones. Every
company has to have the phones to reply when disaster strikes and also the
company must be ready if something happens to your communication system.
Why Hosted PBX for Business Disaster Recovery?
Hosted (VoIP) telephone systems are an important
part of the business continuity plan and modern disaster recovery. Having the
backup system helps business to stay operational when an emergency hit.
Regardless of whether it’s a tsunami, fire, or
private branch exchange (PBX) failure, a hosted phone system has attributes
that are designed to limit disturbances to a business. In contrast to the
physical telephone system, a virtual phone system can act instantly,
controlling whether a line goes down or should be handled remotely, keeping you
associated with your employees, clients, and providers.
In case an emergency hits, a hosted phone system can benefit companies in many ways.
Let’s learn some of the benefits mentioned below.
1. Redirect Calls
If the company’s phone system goes down or the employees can’t access their systems, the company’s hosted phone system will redirect the incoming calls to designated number/s helping the business to stay associated with their customers and providers.
2. Hunt Groups
Hunt groups are utilized by companies regularly to guarantee that calls are addressed rapidly. In a business continuity circumstance, calls can be diverted to the available individual such as staff, or to the allotted employee with certain skill set to ensure that the call is directed to the most appropriate employee.
3. Answerphone
The answerphone can manage calls to non-essential numbers, enabling the employee to reply more essential calls, for example, service requests.
4. Handle Online
Hosted phone system for a company offers them with an opportunity to personalize it according to its business needs with an internet connection. This adaptability of a phone system during an emergency empowers the business to modify the disaster recovery plan as the circumstance evolves.
5. Cloud Applications
By combining the company’s cloud storage and applications with its phone system, the employee can continue to work with their documents and files from anywhere, decreasing the stress on productivity.
6. Keep Employees Connected
The phone systems help the connected devices and
preconfigured IP phones to act as softphones from any area, enabling the
employees to work remotely.
7. Anticipating Disaster
Nobody knows when a natural disaster can damage the communication system, which is the reason it’s so critical to be prepared consistently. Get in touch with the hosted PBX provider to take the guts of the communication out of the office and to place them in somewhere free from harm. The business system must set up the emergency rules before something terrible occurs, or hold up until a calamity and promptly set up a communication system where your hosted PBX provider begins directing calls to available telephones.
Wrapping Up
Having a disaster recovery plan is a necessary need
for every business, but many fail to recognize their phones and the fact of how
they will stay connected with their clients, providers, and team in crises.
The hosted phone system, such as Voice Over
Internet (VoIP) solutions, enables portability and flexibility in response to
emergency communications. With a hosted private branch exchange (PBX) solution,
the company doesn’t have to utilize its typical regular work phones.
With a hosted PBX solution, the phones that
businesses have in the office ring when the customers call you as the company
hosted PBX provider directs the inbound calls to the office phones. Hosted VoIP
phone systems by separating communications from physical areas have become an
essential part of any complete business continuity plan and disaster recovery.