Blog - Page 13 of 21 - TheRealPBX Blog

Things You Should Know about Call Blast Feature

November 12, 2016/0 Comments/in PBX VOIP /by Kirti Khanna

VoIP is a huge thing in the call center industry and brings along with many modern tools, services, and features which offer immense advantages when compared with traditional telephone systems. The ‘Call Blast’ feature is one such VoIP feature which lets users connect to multiple telephones simultaneously and play a pre-recorded message to the receivers. It is a […]

VoIP for Travel Industry – 5 Reasons Why it is Important

November 9, 2016/0 Comments/in PBX VOIP /by TheRealPBX Editor

It is no mystery that the online travel industry is booming right now and according to a survey conducted by Statista, somewhere around 40 to 60 million people in the US alone, used the internet to book their travel accommodations and what not, between 2008 and 2015. And that not all, they also predict that the […]

Call Hunting – All You Need to Know

November 4, 2016/0 Comments/in Hosted PBX /by Kirti Khanna

Call hunting, which is also known as ‘Line Hunting’ or ‘Call Routing’ is a tried and tested calling strategy in which a call is connected to multiple telephones, one after the another, sequentially until it is answered by an operator or transferred to voicemail. Basically, for every incoming call, it will connect to multiple operators, […]

5 Trends Emerging In Contact Center Industry

October 7, 2016/0 Comments/in Call Center Solutions /by TheRealPBX Editor

Driving brand-differentiating customer satisfaction in this increasingly growing competitive business environment can become a highly troublesome task without proper technologies in place. However, undoubtedly, companies can increase their brand loyalty and customer servicing skills with effective implementation of technologies. Managing communication ebbs and flows may give away sleepless nights to contact center owners and hampers […]

Top 5 Toll Free Number Features You Will Love

October 4, 2016/0 Comments/in Toll free number /by Kirti Khanna

The one-stop solution that helps to build a strong business foundation, expands business reachability and gives your customers feasibility to contact you from anywhere across the globe is essential for a smart business ecosystem. A smooth communication set up not only helps in maintaining existing clients efficiently but also plays a crucial role in attracting […]

Why Small Businesses are Moving to Cloud PBX

September 16, 2016/0 Comments/in Hosted PBX /by Kirti Khanna

Cloud PBX, aka Virtual PBX or IP-PBX, has been tremendously gaining significance among small and medium businesses. It no longer needs any kind of introduction. With anytime and anywhere access, it has simplified the reachability and accessibility of business services. Cloud-based PBX gives businesses cost-effective and user-friendly solutions that ensure smooth business functioning. The demand […]