Blog - Page 4 of 21 - TheRealPBX Blog

Expert Advice: Jeff Toister- “Customer Service Author, Consultant & Trainer”

May 26, 2020/0 Comments/in Expert Advice /by Naina Rajput

“Companies that differentiate themselves through service will create positive service experiences with authentic, personalized, and emotional connections.” — Jeff Toister In business, keeping customers returning to you is a challenging task as there are lots of other firms that provide the same services as you are. To get more customers and keep existing ones, it […]

30 Top VoIP Facts – That Every Business Should Know in 2020

May 25, 2020/0 Comments/in VoIP /by Tanu Sharma

Phones are being used for centuries for communication purposes. In any business, it is a fundamental part of the communications toolkit. Be that as it may, in the present business world, the expenses of traditional telephone systems can drag down the company. Wouldn’t it be pleasant if there was another option? In the modern time […]

Expert Advice: Adrian Swinscoe- “Customer Experience & Service Advisor”

May 21, 2020/1 Comment/in Expert Advice /by Naina Rajput

“The little things matter as much, if not more, than the bigger things.” –Adrian Swinscoe Being agile and innovative is the key factor in business process improvement. Whether you are doing a small or big change, each change has its impact. Some people might think little changes can be ignored while creating business improvement strategies, […]

Expert Advice: Annette Franz- “ Internationally Recognized CX leader, Consultant & Speaker”

May 18, 2020/0 Comments/in Expert Advice /by Naina Rajput

“You can’t transform something you don’t understand. If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” — Annette Franz Getting customers’ feedback about your brand or services, plays a crucial role in improving the customers’ journey. Until and unless you are […]

5 Strategies to Improve Your Communications Software

May 14, 2020/0 Comments/in Cloud Communication /by Himanshu Tyagi

Communications is the one human interaction that will probably prevent humanity from spiraling down into chaos during times of crises like our current coronavirus pandemic. The clear, urgent, and quick transmission of messages can dispel panic, calm frayed nerves, and point people to a helpful plan of action. Organizations in particular need communications in order […]

How Hosted PBX Can Help in Business Continuity During Crisis?

May 13, 2020/0 Comments/in Hosted PBX /by Tanu Sharma

In the present time, a proficient and reliable business continuity plan is essential for companies. Disaster recovery, business continuity, and crisis management concepts are not new to companies. The guidelines for workplace security and employee wellbeing have been around for a while. Lately, business continuity and disaster recovery have become issues of concern. In any […]