Blog - Page 5 of 21 - TheRealPBX Blog

5 Reasons Why You Need To Manage Contact Center Quality?

May 8, 2020/0 Comments/in Call Center Solutions /by Himanshu Tyagi

Exceptional customer service is a must for a business to succeed and build a brand image. Customers expect organizations to resolve their queries as soon as possible. If you fail to provide delightful customer experience it can affect the credibility and reputation of your business. Moreover, in this era of social media, any bad word […]

How Hosted PBX is Beneficial and What are Its Key Features?

May 7, 2020/0 Comments/in Infographics /by Naina Rajput

Hosted PBX system,also known as a cloud PBX/hosted phone system, provides a reliable platform where businesses can easily communicate with their customers. Hosted PBX systems are being rapidly adopted by businesses of all sizes, whether small or big. Everyone is leveraging the advantages of cloud PBX and moving towards business growth. Let’s find out from […]

All You Need To Know About Auto Attendant Phone System

May 4, 2020/0 Comments/in Hosted PBX /by Himanshu Tyagi

A study has revealed that 34% of callers that hang up don’t call back your business. Therefore, it is critical for your business to pick up every ringing phone on desks. However, it is not easy as it sounds because you can witness large number of inbound calls on a given day. While your agents can […]

How Cloud Communication Is Helping Businesses Amid COVID-19 Crisis?

April 24, 2020/0 Comments/in Cloud Communication /by Himanshu Tyagi

There are soon going to be 2.1million cases of coronavirus, and the situation is less likely to improve anytime soon. Governments around the globe have ordered partial or total lockdown to stop the spread of coronavirus. These lockdowns are already affecting businesses as they have to close offices and adopt remote working. Remote working is […]

Expert Advice: Shep Hyken- “Customer Service is not a Department. It’s Philosophy.”

April 20, 2020/0 Comments/in Expert Advice /by Naina Rajput

If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them. – Shep Hyken Good customer experience is a crucial factor as it retains customers and helps you to gain a more loyal customer base. Also, by ensuring […]

Top 30 VoIP Terms That Every Business Should Know

April 15, 2020/0 Comments/in PBX VOIP /by Tanu Sharma

In the earlier days, connecting with the employees and getting in direct touch with the clients from any place around the globe was not an easy task for businesses. Being able to work from any place irrespective of the location seemed like a tough job. Today the technology has evolved a lot. Voice over Internet […]