{"id":8430,"date":"2020-02-19T06:17:55","date_gmt":"2020-02-19T06:17:55","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8430"},"modified":"2020-04-01T04:51:48","modified_gmt":"2020-04-01T04:51:48","slug":"what-is-cloud-pbx","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/what-is-cloud-pbx\/","title":{"rendered":"What is Cloud PBX and How Does It Work [2020]"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/how-to-setup-cloud-pbx-for-your-business.jpg\" alt=\"how to setup cloud pbx for your business\" class=\"wp-image-8438\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/how-to-setup-cloud-pbx-for-your-business.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/how-to-setup-cloud-pbx-for-your-business-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/how-to-setup-cloud-pbx-for-your-business-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cloud technology has\nrevolutionized how businesses use their phone systems.&nbsp;As cloud allows\ncompanies and individuals to utilize resources, including servers, databases,\napplications, etc., over the internet, it also facilitates them to use <a href=\"https:\/\/www.therealpbx.com\/hosted-pbx.html\">hosted PBX solutions<\/a> for their telephony requirements.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we will cover\nall about cloud PBX from its working to how you can set it up for your business\nand how you can choose a good cloud or hosted PBX provider for your\nbusiness.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Content Index<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#what-is-cloud-pbx\">What is cloud PBX and How does it work?<\/a><\/li><li><a href=\"#cloud-pbx-advantages\">Advantages of cloud PBX.<\/a><\/li><li><a href=\"#cloud-pbx-limitations\">Limitations of cloud PBX.<\/a><\/li><li><a href=\"#how-to-setup-cloud-pbx\">How to setup cloud PBX for your business?<\/a><\/li><li><a href=\"#choose-cloud-pbx-provider\">How to choose the right cloud PBX for your business?<\/a><\/li><li><a href=\"#closing-summary\">Closing Summary.<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-cloud-pbx\"><strong>What is Cloud PBX and&nbsp;How Does it Work?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To understand how cloud PBX\nworks, let&#8217;s break it down into cloud and PBX.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cloud<\/strong> &#8211; Cloud allows companies to\npool IT resources, including servers, storage, applications, etc. over the\ninternet. Along with resource pooling, there are various other benefits of\ncloud technology \u2013 data security, negligible downtime, etc. &nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PBX<\/strong> &#8211; PBX stands for Private Branch\nExchange, which&nbsp;is legacy hardware responsible for routing and managing\ncalls by businesses. It is quite an expensive piece of equipment that requires\nregular maintenance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By the above two definitions, we\ncan infer that in a cloud PBX system, companies can rent the PBX system hosted\nand maintained by a 3rd party over the internet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cloud-pbx-advantages\"><strong>Advantages of Cloud PBX<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>.&nbsp;<strong>Scalability<\/strong> &#8211; With a cloud PBX solution, you can easily upscale or downscale your telephony requirements based on your business needs. You can easily add N number of extensions with a web-based interface and that too in just a few clicks. Best of all, no technical knowledge required.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>.&nbsp;<strong>Flexibility<\/strong> &#8211; You get the latest business phone features without dealing with hardware changes as your hosted PBX provider takes care of it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>.&nbsp;<strong>Affordable<\/strong> &#8211; Cloud PBX system only charges you for what you use. Most cloud PBX providers in the US and other parts of the world offer flexible pricing plans based on the number of users, extensions, and the total number of calling minutes required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4<\/strong>.&nbsp;<strong>Strong business presence<\/strong> &#8211; With a cloud PBX solution, you can get a virtual number for your business. There are two types of virtual numbers &#8211; Local numbers and Toll free numbers. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a local number, you can\nestablish your business as a regional player, and with a toll free number, you\ncan expand the reach of your business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cloud-pbx-limitations\"><strong>Limitations of Cloud PBX<\/strong>&nbsp; <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As cloud PBX solutions are\ninternet-based, there are some drawbacks associated with it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>.&nbsp;<strong>Security<\/strong> &#8211; As the internet powers cloud telephony, it is susceptible to possible hacks. However, the risk can be minimized if your cloud PBX provider follows the best VoIP security practices to secure data transmission and physical storage.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>.&nbsp;<strong>Low Bandwidth<\/strong> &#8211; For cloud PBX, the call quality is dependent on your internet connection. To ensure HD call quality, you will require a high bandwidth internet connection.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, the call quality is determined by the codecs used by your cloud telephony provider. <a href=\"https:\/\/www.lifewire.com\/voip-codecs-3426728\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Codecs<\/a> is a software program which encodes and decodes digital data stream (audio and video). <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-setup-cloud-pbx\"><strong>How To Setup Cloud PBX For Your Business&nbsp; <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Setting up cloud PBX for your\nbusiness is quite easy, and it also doesn&#8217;t require any technical expertise.\nYou need an internet connection to connect with your cloud PBX system and\nconfigure it as per your business requirements.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The only hard work in setting up cloud PBX for your company is to find the right service provider who is accountable for your business and offer all the latest <a href=\"https:\/\/www.therealpbx.com\/pbx-features.html\">business phone features<\/a> with exceptional customer support.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"choose-cloud-pbx-provider\"><strong>How To Choose The Right Cloud PBX Provider <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Watch this video to know how you\nchoose the right cloud communication or PBX provider for your business:&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class='avia-iframe-wrap'><iframe loading=\"lazy\" title=\"How To Choose The Best Cloud Communication Provider\" width=\"1500\" height=\"844\" src=\"https:\/\/www.youtube.com\/embed\/zgbT3hIkWQY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1<\/strong>. <strong>Network &amp; Data Security<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Data is essential for any\nbusiness, and its security doesn&#8217;t happen on its own. You have to be a little\nproactive and know how your cloud PBX provider will be securing your data while\ntransmission and physically in their data centers.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2<\/strong>. <strong>Reliability<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One of the best advantages of\ncloud PBX solutions is that it offers business continuity. In case of any\nnatural or human-made mishap, your business will not get affected as the cloud\ntechnology maintains replicas of your company data at data centers at different\nlocations. Therefore, in case there is a flood at the site A office, then the\ncloud PBX will automatically shift your telephony solutions to the next\nserver.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3<\/strong>.&nbsp;<strong>Customer Support<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before committing to any hosted\nPBX provider, check their customer support policies. A reliable cloud\ncommunication provider should offer real-time support to your business in case\nof any technical glitches, even on holidays.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4<\/strong>.&nbsp;<strong>Flexible pricing plans<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is vital for you as a\nbusiness owner to make sure that you pay for only what you use. Therefore,\nperform a market analysis of cloud PBX providers and check what premium\nbusiness phone features they are offering and at what cost.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5<\/strong>.&nbsp;<strong>Analytics &amp; Reporting<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Most reputed cloud PBX providers\noffer an easy to use the&nbsp;web platform to configure your virtual number and\nget real-time analytics &amp; data reporting.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With analytics, you get the\nessential metrics like the total number of missed calls, agent&#8217;s idle time,\naverage call hold time, etc., vital for formulating future business plans.\nTherefore, before picking up a cloud PBX solution provider, make sure you ask\nfor an admin panel where you can manage your business numbers and get call analytics\n&amp; reporting features. &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"closing-summary\"><strong>Closing Summary<\/strong>:&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud PBX solutions can help\nyour business to streamline work processes to offer delightful customer\nexperience and product support. In this guide, you learnt about what is cloud\nPBX and how it works. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, you also read\nabout various factors that you should keep in mind while choosing the right\ncloud PBX provider for your business. This information will help you to set up a\nsecure and reliable cloud PBX solution for your organization. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case, if you have any&nbsp;queries related to cloud PBX set up, then connect with our solution experts.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Back in the old days, traditional PBX systems handled all the call management and routing for businesses. However, most organizations could not make use of a conventional PBX system as it was expensive and difficult to maintain.&nbsp; The cloud technology has revolutionized how businesses use their phone systems.&nbsp;As cloud allows companies and individuals to utilize [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":8440,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-8430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosted-pbx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is Cloud PBX and How Does It Work [2020] | The Real PBX<\/title>\n<meta name=\"description\" content=\"In this blog, you will learn what is cloud PBX and how does it work. 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