{"id":8477,"date":"2020-02-25T10:26:22","date_gmt":"2020-02-25T10:26:22","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8477"},"modified":"2026-08-11T05:19:36","modified_gmt":"2026-08-11T05:19:36","slug":"business-challenges-solutions-cloud-telephony","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/business-challenges-solutions-cloud-telephony\/","title":{"rendered":"8 Business Challenges and Their Solutions Using Cloud Telephony"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"512\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony.jpg\" alt=\"Business Challenges and Their Solutions Using Cloud Telephony\" class=\"wp-image-8482\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony.jpg 1024w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony-300x150.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony-768x384.jpg 768w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony-705x353.jpg 705w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Cloud Telephony Can Solve Business Challenges?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In today\u2019s time, every company wants those telephony\nsolutions, which can make the process of business communication better. Cloud\ntelephony services have become businesses first choice as it ensures smooth and\nuninterrupted communication throughout the customer journey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not only this, it is the most reliable resource to\nsolve business challenges like additional hardware costs, mobility\nrestrictions, and the lack of data sharing.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.acefone.com\/solutions\/cloud-telephony\/\">Cloud telephony services<\/a> offer the best ways of communication and can elevate your business growth to a higher level. Cloud hosted phone system has advanced communication features like music on hold, call conferencing, call forwarding, call parking, click to call, and more that differentiates it from the traditional phone system.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2017-02-22-gartner-says-worldwide-public-cloud-services-market-to-grow-18-percent-in-2017\" target=\"_blank\" rel=\"noreferrer noopener\">Gartner\npredicts<\/a>&nbsp;that \u201cthrough 2020, cloud adoption strategies will influence more\nthan 50 percent of IT outsourcing deals.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, the cloud phone system has the ability to scale\nbusiness operations up and down according to different needs. Cloud telephony\nis an asset for every business size and type; it doesn\u2019t matter what niche\nbusinesses are in. Everyone can leverage this technology and can overcome\nbusiness challenges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here we have discussed few business challenges that\ncloud telephony systems can solve. Let\u2019s find out how?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 1: Lack of Customer Support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Good customer service is a competitive factor in the\nbusiness industry. But ensuring outstanding customer service is a big challenge\nas agents find a lot of communication issues while serving to customers. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These issues can be easily resolved if you use the\nright communication solution in your business. Advanced communication solution\ni.e., cloud telephony, provides robust features like answering machine\ndetection, predictive dialing, automatic script, etc. &nbsp;that saves agents time, make them more\nproductive and helps to overcome customer support challenges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud telephony services have eliminated all\nbottlenecks from the communication process and become the popular face of\nbusiness communication.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 2: Limited Business Reach<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Traditional phone systems are location dependent. You\ncan\u2019t make and receive calls if you are not within the call center premises.\nAlso, businesses face challenges when they deal in different regions and\ncountries. This factor limits you to reach customers globally.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The cloud telephone system gives you the ability to\nmake and receive calls anytime, anywhere. You don\u2019t need to worry about your\nbusiness is physically present somewhere or not. You just need a softphone and\ncloud telephony services to interact with customers regardless of\nlocation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 3: Less Call Privacy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With a traditional phone system, phone numbers are\nbeing misused by the employees as well as by the customers. When cloud\ntelephony comes in place, all the phone numbers are secured as it provides a\nnumber masking feature. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this, neither the agent nor the customer can see\neach other\u2019s number, which means both agents &amp; callers can talk to each\nother without accessing other\u2019s contact number.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 4: Higher Business Cost<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Earlier, call rates were higher. Businesses had to pay\na great amount of money for calling operations. Also, the need to install new hardware\nand maintaining the computer system was a tough task.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud telephony services ensure smooth communication\nwithin the budget. These systems offer flexible pricing plans like \u201cpay as you\ngo\u201d plans, in which businesses have to pay only for their usage. Also, you do\nnot need to worry about system upgrades and maintenance; the third-party\nservice provider takes care of it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud telephony doesn\u2019t require huge capital\ninvestment like the traditional telephone system. Businesses can boost their\nROI by implementing cloud telephony services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 5: Missing Call Analytics<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the cloud telephony system, you get detailed call\ninformation that is not present in the traditional phone system. Hosted\ntelephony services generate detailed call reports of each agent that includes\ntotal calls, average call time, number of calls handled, and missed calls. This\ndata helps analyze agents\u2019 performances without putting much effort into\ncreating reports.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With these reports, you can find an area of\nimprovement and can improve customer service operations.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 6: Less Productive Agents<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In manual dialing, agents\u2019 lot of time gets wasted as\nthey have to wait for getting connected with customers. If calls go unanswered,\nbusy, DND number, then it increases agents\u2019 idle time. Whereas <a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/predictive-dialer.html\">cloud telephony has the feature of\npredictive dialing<\/a> that eliminates the agents\u2019 idle time and increases agents\u2019\nproductivity to a great extent.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In predictive dialing mode, dialer places multiple\ncalls parallelly and connects agents only when a human voice answers a call.\nWith cloud telephony solutions, agents become more capable of handling\ncustomers\u2019 call efficiently.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 7: Low Brand Image<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nowadays, customers are more tech-savvy. When they\nface any difficulty or want to know more about any product &amp; service, they\ncontact businesses. That\u2019s the reason businesses receive massive calls from\ncustomers, and they lack in delivering good customer service.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Advanced communication solutions like cloud telephony\nreduce this problem as it ensures robust features like call queue, music on\nhold, IVR. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/hosted-ivr.html\">Interactive Voice Response (IVR)<\/a> enables callers to get\nrouted to their desired destinations without the intervention of human agents.\nAlso, through IVR, you can automate basic callers\u2019 queries so that agents can\nhandle more complex issues. Music on hold feature helps to engage caller when\nhe\/she is put on hold or waiting in a call queue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenge 8: Limited Data Security<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In any business, there should be a data backup plan\nbecause, in case of disaster and data breach, you may lose your important data.\nThe traditional telephone system can\u2019t guarantee your data privacy and data\nsecurity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, in the case of cloud telephony, you don\u2019t have to worry about any security and disaster threats. Cloud platform ensures advanced firewalls, <a href=\"https:\/\/www.codeitbro.com\/encryption-algorithms-for-cloud-data-security\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"strong encryption techniques (opens in a new tab)\">strong encryption techniques<\/a>, and multiple antiviruses that secure your data from attackers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As, cloud phone system is hosted over the cloud, and\nall important data is available in the cloud, to which you can access anytime,\nanywhere. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is hard to find a communication solution that can fulfil\nall business demands and also fits the budget. Cloud telephony is one of them.\nIt is a feasible communication solution that can resolve all business\nchallenges and provides new opportunities for business growth.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to break all communication barriers, then\nimplement <a href=\"https:\/\/www.therealpbx.com\/blog\/how-cloud-telephony-helps-small-businesses-to-scale\/\">cloud phone services<\/a> in your business and\nleverage various benefits.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How Cloud Telephony Can Solve Business Challenges? In today\u2019s time, every company wants those telephony solutions, which can make the process of business communication better. Cloud telephony services have become businesses first choice as it ensures smooth and uninterrupted communication throughout the customer journey. Not only this, it is the most reliable resource to solve [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":8486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[210],"tags":[],"class_list":["post-8477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8 Business Challenges and Their Solutions Using Cloud Telephony<\/title>\n<meta name=\"description\" content=\"Businesses face lots of communication challenges when they serve customers. 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Here, you will find how these challenges can be overcome using cloud telephony.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.therealpbx.com\/blog\/business-challenges-solutions-cloud-telephony\/\" \/>\n<meta property=\"og:site_name\" content=\"TheRealPBX Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/naina.rajput.5030\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-25T10:26:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-11T05:19:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony-services.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Naina Rajput\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/02\/cloud-telephony-for-business.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@rajput_naina_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Naina Rajput\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/\"},\"author\":{\"name\":\"Naina Rajput\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#\\\/schema\\\/person\\\/9352f2ec58f3c764b4c7557fe381fac4\"},\"headline\":\"8 Business Challenges and Their Solutions Using Cloud Telephony\",\"datePublished\":\"2020-02-25T10:26:22+00:00\",\"dateModified\":\"2026-08-11T05:19:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/\"},\"wordCount\":1061,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/cloud-telephony-for-business.jpg\",\"articleSection\":[\"Cloud Communication\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/\",\"url\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/\",\"name\":\"8 Business Challenges and Their Solutions Using Cloud Telephony\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/business-challenges-solutions-cloud-telephony\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/cloud-telephony-for-business.jpg\",\"datePublished\":\"2020-02-25T10:26:22+00:00\",\"dateModified\":\"2026-08-11T05:19:36+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#\\\/schema\\\/person\\\/9352f2ec58f3c764b4c7557fe381fac4\"},\"description\":\"Businesses face lots of communication challenges when they serve customers. 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