{"id":8501,"date":"2020-03-13T09:23:19","date_gmt":"2020-03-13T09:23:19","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8501"},"modified":"2020-05-27T09:15:53","modified_gmt":"2020-05-27T09:15:53","slug":"unified-communication-increase-business-productivity","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/unified-communication-increase-business-productivity\/","title":{"rendered":"How Does Unified Communication Increase Business Productivity? [Infographic]"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Time is crucial for being on top. You can make happy customers by\nserving them on-time solutions or by delivering instant response to their\nqueries without putting them on hold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But it isn&#8217;t very easy to assure this type of practice as nowadays customers\ncontact a business via different communication platforms. Queries from various\nplatforms create complexity for agents as they have to switch between multiple\napplications to respond to customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, if a caller is contacting via a different channel to the same\nbusiness every time, then he\/she has to repeat his\/her query as an agent doesn\u2019t\nhave the record of customers\u2019 previous conversation. In these situations, a\nbusiness may be wasting time, money, and also losing its competitive edge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To solve all these problems, <a href=\"https:\/\/www.therealpbx.com\/voip-telephony.html\">unified communication solutions<\/a> have emerged. These solutions ensure an integrated platform from where\nan agent is able to respond to all communication mediums via a single\ndashboard. The agent doesn\u2019t need to switch between multiple applications or there\u2019s\nno need to ask the query again if the caller is contacting multiple times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UC solutions assure all customers\u2019 information to a single place and\nmake agents able to handle the call efficiently. <a href=\"https:\/\/www.therealpbx.com\/blog\/business-challenges-solutions-cloud-telephony\/\">Unified communication solutions\nhave the power to break down all the walls<\/a> that occurred in\nthe communication process. Unified communication ensures faster and improved\ncustomer service and helps business to achieve improved FCR (First Call\nResolution).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>A&nbsp;report by <\/em><a href=\"https:\/\/www.grandviewresearch.com\/press-release\/global-unified-communication\"><em>Grand View Research<\/em><\/a><em>, the global&nbsp;unified communications market&nbsp;size is expected to reach USD 167.1 billion by 2025, exhibiting a CAGR of 16.8% over the forecast period.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, how exactly unified communication services have changed the business\nenvironment, here you will find five different areas in which UC solutions are\nplaying an important role:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Increased Agents Productivity<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When the agents have to ask customers to repeat their issues, then it\nwastes agent\u2019s as well as customers\u2019 time. With unified communication\nsolutions, the agents can respond to customers\u2019 queries faster as they don\u2019t\nhave to ask or look into different applications to understand the query. This\npractice improves agents\u2019 first call resolution rate that ensures the query is\nbeing resolved in the very first attempt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, unified communication solutions have advanced features like\nautomatic call distribution. This feature assures a call will be routed to the\nright department so that a skilled agent of that domain can solve the query.\nThis feature also increases the agents\u2019 productivity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Centralized Business Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a business allows its agents or employees to work from home, then it\nshows some challenges in terms of collaboration among remote workers and\non-premise workers. But if you implement unified communication solutions in\nyour business, then all employees will be on the same page. Agents\/Employees\ncan share or retrieve the information in real-time. All data will be secured in\nthe cloud. So, employees will not face any difficulty in performing any task.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cost Effective Solutions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When a <a href=\"https:\/\/www.slideshare.net\/NainaRani\/how-unified-communication-helps-in-business-growth-229113868\">business adopts the unified\ncommunication solutions<\/a>, it cuts the various costs\nassociated with the business. With UC solutions, you don\u2019t require additional\nhardware to save the data as all data is secured in the cloud. Also, you don\u2019t\nneed to think about application upgrades and maintenance costs as it is taken\ncare of by the third-party service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, UC solutions offer &#8220;pay as you go plans&#8221; in which\na business will pay only for its\u2019 usage. So, you can start your business\ncommunication with a small budget and save your money without paying for\nnon-required services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Increased Customer Experience<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A unified communication solution makes agents capable of handling the\ncustomers\u2019 calls efficiently. Agents can easily understand the customers\u2019\nconcerns and deliver a better solution for their issues. It improves customer\nservice along with streamlining the customer journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Real-Time Monitoring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Real-time monitoring is an important aspect as supervisors can understand various aspects of agent performance in real-time. UC solutions allow managers to listen to agents\u2019 live call without interrupting also without their knowledge. This practice helps to find loopholes in agents\u2019 performances through that managers can ensure good quality of service in their business process.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"701\" height=\"2681\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic.png\" alt=\"Unified Communication Increase Business Productivity [Infographic]\" class=\"wp-image-8511\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic.png 701w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic-269x1030.png 269w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic-402x1536.png 402w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic-392x1500.png 392w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/how-unified-communication-can-benefit-your-busines-infographic-184x705.png 184w\" sizes=\"auto, (max-width: 701px) 100vw, 701px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you implement unified communication solutions in your business, then you can definitely reap multiple business benefits! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Source<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><a rel=\"noreferrer noopener\" aria-label=\"Frost and Sullivan Mobile Video Conferencing has Arrived - Frost &amp; Sullivan White Paper (opens in a new tab)\" href=\"https:\/\/www.lifesize.com\/~\/media\/Documents\/Related%20Resources\/Gated%20Only\/Frost%20and%20Sullivan%20Mobile%20Video%20Conferencing%20has%20Arrived.ashx\" target=\"_blank\">Frost and Sullivan Mobile Video Conferencing has Arrived &#8211; Frost &amp; Sullivan White Paper<\/a>.<\/li><li><a href=\"https:\/\/customerthink.com\/7-ways-unified-communications-can-improve-customer-service-in-contact-centers\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">7 Ways Unified Communications Can Improve Customer Service in Contact Centers &#8211; CustomerThink<\/a>.<\/li><li><a rel=\"noreferrer noopener\" aria-label=\"12 Statistics that Show Millennials Expect Even More from Customer Service (opens in a new tab)\" href=\"https:\/\/www.business2community.com\/customer-experience\/12-statistics-show-millennials-expect-even-customer-service-01607620\" target=\"_blank\">12 Statistics that Show Millennials Expect Even More from Customer Service &#8211; Business 2 Community<\/a>.<\/li><li><a rel=\"noreferrer noopener\" aria-label=\"25 Mind-Blowing Statistics on the State of Data-Driven Marketing (opens in a new tab)\" href=\"https:\/\/v12data.com\/blog\/25-data-driven-stats-2018\/\" target=\"_blank\">25 Mind-Blowing Statistics on the State of Data-Driven Marketing &#8211; V12<\/a>.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Time is crucial for being on top. You can make happy customers by serving them on-time solutions or by delivering instant response to their queries without putting them on hold. But it isn&#8217;t very easy to assure this type of practice as nowadays customers contact a business via different communication platforms. Queries from various platforms [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":8509,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[141],"tags":[],"class_list":["post-8501","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Does Unified Communication Increase Business Productivity?<\/title>\n<meta name=\"description\" content=\"You may be aware of unified communication, but do you know how do UC solutions increase business productivity? 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