{"id":8599,"date":"2020-03-26T09:15:37","date_gmt":"2020-03-26T09:15:37","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8599"},"modified":"2020-03-27T09:58:35","modified_gmt":"2020-03-27T09:58:35","slug":"voip-troubleshooting-tips","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/voip-troubleshooting-tips\/","title":{"rendered":"7 VoIP Troubleshooting Tips  for Common Problems"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/VoIP-Troubleshooting-Tips.jpg\" alt=\"voip troubleshooting tips for common problems\" class=\"wp-image-8603\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/VoIP-Troubleshooting-Tips.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/VoIP-Troubleshooting-Tips-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/VoIP-Troubleshooting-Tips-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">VoIP stands for Voice over Internet Protocol, which is a computer networking protocol like IP and supports transferring of voice packets to facilitate internet calling.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Businesses deploy &nbsp;<a href=\"https:\/\/www.therealpbx.com\/voip-telephony.html\">VoIP services<\/a> to ensure &nbsp;efficient\ncommunication systems for internal and external purposes. Implementing a VoIP\nphone system requires planning, active management, and monitoring.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes, you can experience various problems on a regular basis such as, &nbsp;choppy voices, echoes, low-quality audio, etc., due to multiple issues.&nbsp;However, getting the best performance out of your VoIP communication system is not difficult.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we will see common\nproblems you might face in your VoIP communication system and how you can try\nto troubleshoot them on your own.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7 VoIP\nTroubleshooting Tips For Common Problems<\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Bad audio quality&nbsp;<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you&nbsp;don&#8217;t have a stable and good\nquality internet connection, then you can experience poor sound quality. You\nmight hear choppy audio due to low bandwidth.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The amount of maximum data sent over a\nconnection is called bandwidth. So, if you are having issues in your download\nbandwidth, then you will not be able to hear the voice of the person on the\nother side.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the other hand, if the second person\ncannot hear your voice, that means the upload bandwidth of your internet\nconnection is low.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another source of this issue is if your\nVoIP provider has used the wrong compression code, also known as a codec.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With proper codec, your VoIP provider\ncan offer satisfying call quality even on an internet connection with low\nbandwidth.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some solutions that you can\nfollow to troubleshoot this VoIP problem:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. Test your bandwidth speed. There are many free websites online that you can use to check the speed of your internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. Take a good quality internet connection from a reputable ISP.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. Reduce network congestion by closing applications that are consuming more data.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4<\/strong>. Prioritize QoS for VoIP &#8211; Check router settings to prioritize QoS for VoIP. After that, your router will give more priority to your VoIP phone system as compared to other data.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Automatic call drop after X<a> minutes<\/a><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It is a common issue that might happen in a network with a high number of outbound calls. In this issue, <a href=\"https:\/\/community.cisco.com\/t5\/ip-telephony-and-phones\/sip-calls-drop-after-15-minutes-in-branch-office-re-invite-not\/td-p\/2282253\">VoIP calls disconnect automatically after X minutes<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some common probable fixes that\nyou can try:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. Check the firmware of your phone, whether it is up to date or not.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. Check the UDP (User Datagram Protocol) timeout (amount of time a UDP connection stays active for a firewall or router). UDP traffic is faster than TCP (Transmission Control Protocol)&nbsp; as it doesn&#8217;t involve packet error checks. Hence, it becomes susceptible to firewalls to close the connection unexpectedly.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. No sound is heard every time you call<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not hear any voice every time you call, then we have a solution for you. This issue might occur when the firewall is blocking the&nbsp;<a href=\"https:\/\/en.wikipedia.org\/wiki\/Real-time_Transport_Protocol\">RTP<\/a> (Real Time Transport Protocol) packets. To solve this issue, you check your firewall and look for ports blocking the flow of RTP packets. After identifying the ports, open them to ensure the flow of RTP packets. Connect with your VoIP service provider to get support.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Inbound calls going\nto your voicemail<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Are your incoming calls going to\nvoicemail without even ringing your phone once? If yes, then you should try\nthese probable VoIP fixes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions<\/strong>:&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. Check if your phone is configured with your VoIP\nprovider.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. Also, see if your phone is on DND mode or not.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. Reverify your call forwarding settings.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. One VoIP phone is working, and other is not<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If one of your VoIP phones is working and the other is not, then the chances are that the devices\u2019 MAC address is not registered on your network, or there are some firmware issues with your device. In some cases, there might be issues with your VoIP phone as well.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Solutions<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. Test your VoIP phones with a common network location and port. If one VoIP phone works and other does not, then there are issues with your VoIP phone, and you need to replace it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. If both VoIP phones work successfully, then there might be an issue of Ethernet drop. For that, you can connect with your VoIP service provider and see if there are any firmware updates.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. If there are no firmware updates and the issue persists, then there are issues with your VoIP phone.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Echo<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you hear echoes during the VoIP\ncalls, then there are three probable causes &#8211; acoustic, electromagnetic\ninterference, and faulty equipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the volume of your earpiece volume\nis too loud, and it overpowers the mouthpiece, it causes an acoustic\necho.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Electromagnetic interference occurs when\nyou keep your VoIP equipment very close to each other. Furthermore, bad VoIP\nhardware creates a bounce back from impedance variations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<strong>Solutions<\/strong>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. Try a corded VoIP phone, instead of cordless VoIP phone.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. Check your wiring cables &#8211; they should be dry and short.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. Keep your router away from the desktop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4<\/strong>. Replace old VoIP equipment with new quality hardware.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5<\/strong>. Turn down the volume of your speakers and see if it helps in reducing the echo.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Conversation Gaps<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In VoIP, the jitter buffer is a shared\ndata area where voice packets are stored before transferring to the voice\nprocessor. Jitter buffer transfers voice packets to the voice processor at\nregular intervals of time.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Variations in arrival time of voice\npackets is called jitter, and because of this, you hear conversation\ngaps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The purpose of the jitter buffer is to\ndelay the incoming of voice packets intentionally so that users hear a clear\nvoice with a stable connection.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jitter can occur due to network\ncongestion or if your jitter buffer is not configured correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>There are two types of Jitter buffer<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>.&nbsp;<strong>Static jitter buffer<\/strong> &#8211; It is a hardware-based jitter that is configured by the manufacturer only.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>.&nbsp;<strong>Dynamic jitter buffer<\/strong>&#8211; It is a software-based jitter that can be reconfigured by your network administrator to&nbsp;adapt to the networks\u2019 delay.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Final Thoughts<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This article will help you in\ntroubleshooting some of the most common VoIP issues from a poor audio quality,\nchoppy voice, and conversation gaps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Being able to troubleshoot VoIP phone system\nproblems means you can resolve VoIP problems quickly. However, some issues\nrequire more technical expertise, and it is better to ask for support from your\nVoIP provider.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hence, you need to choose a VoIP\nprovider that offers 24&#215;7 support so that your business experiences minimum\ndowntime.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VoIP stands for Voice over Internet Protocol, which is a computer networking protocol like IP and supports transferring of voice packets to facilitate internet calling.&nbsp; Businesses deploy &nbsp;VoIP services to ensure &nbsp;efficient communication systems for internal and external purposes. Implementing a VoIP phone system requires planning, active management, and monitoring.&nbsp; Sometimes, you can experience various [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":8610,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[128],"tags":[],"class_list":["post-8599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pbx-voip"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>7 VoIP Troubleshooting Tips for Common Problems<\/title>\n<meta name=\"description\" content=\"Here we will cover 7 VoIP troubleshooting tips for common problems such as poor audio quality, choppy voices, echoes, etc. Read this article to know more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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