{"id":8621,"date":"2020-03-30T09:11:34","date_gmt":"2020-03-30T09:11:34","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8621"},"modified":"2026-08-11T05:17:24","modified_gmt":"2026-08-11T05:17:24","slug":"cloud-telephony-resolves-communication-problems","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/cloud-telephony-resolves-communication-problems\/","title":{"rendered":"15 Ways Cloud Telephony Resolves Communication Problems"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/cloud-telephony-solving-business-communication-problems.jpg\" alt=\"15 ways to solve business communication problems using cloud telephony\" class=\"wp-image-8623\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/cloud-telephony-solving-business-communication-problems.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/cloud-telephony-solving-business-communication-problems-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/03\/cloud-telephony-solving-business-communication-problems-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">To\nstay on top of your competitors, it is critical for your business to provide\nexceptional customer service and facilitate smooth internal communication\noperations. Both types of business communications are crucial for your business\nand an effective communication strategy or solution can help your organization\nto grow. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According\nto the&nbsp;<a href=\"https:\/\/www.holmesreport.com\/latest\/article\/the-cost-of-poor-communications\" target=\"_blank\" rel=\"noreferrer noopener\">Holmes Report<\/a>, the cost of poor communication has hit an overwhelming\n$37 billion. Therefore, it becomes increasingly essential for businesses to\nfocus on their communication processes and make necessary changes to reduce\nlosses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As\na business owner and manager, you must ensure the smooth flow of these\nprocesses. Your team members should be able to communicate freely, and the\nnecessity for face to face meetings should be reduced to save precious\ntime.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On\nthe other hand, while handling your prospects and customers, you must be\nvigilant about never missing a call. A single missed call from your customers\ncan make your company look unprofessional and insensitive towards customer\nsupport.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, you will learn how you can eliminate various business communication challenges to enhance your internal team collaboration and improve customer service using&nbsp;<a href=\"http:\/\/ilovecoolsoftware.com\/reasons-to-shift-your-business-operations-to-cloud-telephony\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">cloud telephony solutions<\/a>&nbsp;or also known as hosted or cloud-based PBX solutions.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s now see what business communication challenges you can solve with <a href=\"https:\/\/www.acefone.com\/solutions\/cloud-telephony\/\">cloud telephony solutions<\/a>:\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1.&nbsp;Call Queue Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With\nthe call queue management feature, you are less likely to miss a call, even if\nyour agents are busy. Whenever a user calls your business, and if the line is\nbusy it puts the call on a queue and play custom music on hold of your\nchoice.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The\nincoming call from the user is notified to your agents so that they can quickly\nwrap up the current call and answer the next call in the queue. Users call only\ngets disconnected when they dispose of the call. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s\nsuppose all your agents are busy and there are still many calls in the queue\nfor a very long time making it a negative experience for them. Call queue also\nlets you set a failover destination which can be any extension, group of\nextensions, or even voicemail. This will transfer user\u2019s call to the failover\ndestination after a specific period of time (60 sec, 90 sec, etc.). Thus,\nreducing the chances of missing a call for your business.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2.&nbsp;Live Call Monitoring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Live\nCall Monitoring allows you to see the number of active incoming and outgoing\ncalls along with other details such as the number of busy agents, total call\nduration, etc. With this feature, you can see the live status of calls and\nmanage your agents smartly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many\ncloud communication providers, provide an intuitive dashboard which displays\ncritical <a href=\"https:\/\/www.therealpbx.com\/blog\/call-center-metrics-guide\/\">real-time\nmetrics<\/a> such as number of idle agents, unanswered calls, number of calls\nanswered within service level, etc. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;Call Barge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most\ncloud communication solution providers offer the option to the business owners\nand managers to listen to live calls between their agents and customers. While\nlistening to the live calls, they can also share tips and guide agents. Best of\nall, they can also join the conversation with the customer and answer their\nquery in a better way. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4.&nbsp;Call Announcement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most of the time, agents simply answer the call without knowing who is on the other side. The call announcement solves this communication problem by informing your agents about the callers. Thus, saving your agents from blindly taking calls and repeating the same sales process&nbsp; over and over.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For\nexample, you can configure this feature to get a call announcement similar to\nthis &#8211; &#8220;You have a call for Sales from Mr. Andrew. To answer the call,\npress 1. To send the call to voicemail press 2. To forward this call to another\nextension, press 3. To keep the call on hold, press 4.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In\nthis case, your calling agents will have the necessary information about the\ncaller, and they can take quick actions for the call and prepare a personalized\nsales message.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5.&nbsp;Call Forwarding<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What\nif an important client dials your business number, and your agent is still on\nhis way to the office? In the traditional PBX systems, your agent would have\nsurely missed the calls, but with cloud communication solutions, you can easily\nhandle this communication problem with the Call Forwarding feature.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Call\nForwarding allows you to forward incoming calls on your virtual business number\nto any specific extension, group of extensions, and even to a cell phone\nnumber. Thus, allowing you to take business calls on the go.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6.&nbsp;Call Conferencing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you have a <a href=\"https:\/\/www.therealpbx.com\/work-from-home-solutions.html\">remote workforce<\/a>, it becomes difficult to collaborate seamlessly and exchange ideas and discuss business operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/blog\/call-conferencing-benefits\/\">Call conferencing<\/a> brings your team on a single platform and reduces the need for business travel to meet other stakeholders personally. As a result, saving operational costs and improving internal team communication.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7.&nbsp;Call Recording<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Businesses\noften fail to understand and predict the expectations of their prospects and\ncustomers. The call recording feature simply helps you with that. Get all calls\nof your agents recorded with cloud telephony solution and then start analysing\nhow your agents handle clients. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Identify\nthe main pain points of your customer and direct your agents to better solve\ntheir query and offer delightful support. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8.&nbsp;Call Transfer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another\none of the main reasons for customers getting turned off by your service is\nwhen they don&#8217;t get the right answers from your agents. For this, you have to\ntrain your agents, and still, if they find themselves in a tricky situation,\nthey should be quickly able to transfer customer&#8217;s calls to the right people\nhaving the needed information.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud\ntelephony allows your agents to transfer calls with a click of a button. Thus,\nfacilitating a smooth transition of calls.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9.&nbsp;Custom Integrations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To\ndrive more sales, your agents should focus on effectively communicating with\ncurrently engaged prospects and reach out to new people. Your hosted PBX\nsolution should offer the flexibility to your agents to work from their favourite\nbusiness apps, including CRMs, sales enablement tools, etc.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10.&nbsp;Music on Hold<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">People\ndon&#8217;t like it when their calls are put on hold. In the era, where information\nis usually accessed in seconds, people have low patience, and they are likely\nto disconnect the call.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To\nengage your customers when they are on hold, you can choose a custom recording,\nwhich can be a promotional message or music that gets played every time your\ncustomer&#8217;s calls are put on hold by the agents.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11.&nbsp;Ring Group<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\nis another feature of a cloud telephony solution that lets you reduce the hold\ntime of your customers by intelligently distributing incoming calls among\ndifferent departments of your company such as customer support, accounting,\nsales, etc.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\nyou can configure a group of extensions or phones to ring when a customer calls\nyour business, which lets you smartly share incoming calls among your employees\nand improve their productivity.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12.&nbsp;Hosted IVR Solutions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Businesses\nusually involve repetitive customer processes like changing passwords, book a\nproduct, book a demo, etc. It is better to give your customers a self-help tool\nfor these tasks as it eliminates the requirement of interaction with the agents\nand thus helps you to reduce their hold time.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IVR\nmeans Interactive Voice Response, which also acts as a virtual agent asking\ncustomers what they want to perform. You can configure your IVR something\nsimilar to this where customers will hear &#8211; &#8220;Thanks for calling company\nname. Press 1 for Support. Press 2 for Book a Demo. Press 3 for Billing\nQueries. Press 4 to talk with our Customer Care agent.&#8221;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13.&nbsp;Predictive Dialer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When\nit comes to outbound calling, connecting your agents with live calls is\nessential to enhance the productivity. This is where predictive dialers step in\nas they can filter out answering machines, voicemails, busy tones, wrong\nnumbers, etc. to connect agents with real people only.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14.&nbsp;Blended Call Management<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes\nbusinesses don&#8217;t want to separate their inbound and outbound calling teams due\nto various reasons. For these types of companies, blended call management\nsolutions come into the rescue to keep up an effective communication\nprocess.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your\nteam or calling agents can both efficiently handle incoming calls from your\ncustomers while dialing out to connect with prospects at the same time.\nUsually, you can leverage blended call management features with good call\ncenter software.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15.&nbsp;Chatbots<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is the era of businesses going digital, which includes getting a website and promoting it online to drive relevant traffic. Once you get those visitors to explore your site, as a business, you can grab the chance of communicating with them.&nbsp;<a href=\"https:\/\/www.codeitbro.com\/best-ai-chatbot-apps\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">Chatbots<\/a> are one of the best ways to communicate with your website visitors and collect lead&#8217;s information such as phone number, email, etc. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Closing Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Business\ncommunication is a delicate process that needs supervision to ensure the business\ngoals are met. Cloud telephony solutions make it easier for companies to\ncommunicate internally via various features, as discussed in this\narticle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not\njust, internal communication, it boosts your external communication by\neliminating multiple pain points in the customer journey and better engage with\nthem.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If\nyour business is experiencing any communication issues, then hit the button\nbelow to connect with our solution experts who can guide you on how to\nimplement cloud telephony solutions to address various communication\nchallenges.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To stay on top of your competitors, it is critical for your business to provide exceptional customer service and facilitate smooth internal communication operations. Both types of business communications are crucial for your business and an effective communication strategy or solution can help your organization to grow. According to the&nbsp;Holmes Report, the cost of poor [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":8625,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[210],"tags":[],"class_list":["post-8621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>15 Ways Cloud Telephony Resolves Communication Problems<\/title>\n<meta name=\"description\" content=\"Find out 15 different ways cloud telephony solutions can help you to solve your business communication problems. 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