{"id":8855,"date":"2020-04-24T08:07:45","date_gmt":"2020-04-24T08:07:45","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=8855"},"modified":"2020-05-13T05:18:01","modified_gmt":"2020-05-13T05:18:01","slug":"cloud-communication-helping-businesses-covid-19","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/cloud-communication-helping-businesses-covid-19\/","title":{"rendered":"How Cloud Communication Is Helping Businesses Amid COVID-19 Crisis?"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/04\/cloud-communication-helping-businesses-during-covid-19.jpg\" alt=\"how cloud communication is helping businesses amid covid-19 crisis\" class=\"wp-image-8857\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/04\/cloud-communication-helping-businesses-during-covid-19.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/04\/cloud-communication-helping-businesses-during-covid-19-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/04\/cloud-communication-helping-businesses-during-covid-19-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">There are <a href=\"https:\/\/www.worldometers.info\/coronavirus\/\">soon going to be 2.1million\ncases of coronavirus<\/a>, and the situation is less likely to improve anytime\nsoon. Governments around the globe have ordered partial or total lockdown to\nstop the spread of coronavirus. These lockdowns are already affecting\nbusinesses as they have to close offices and adopt remote working. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/blog\/remote-work-best-practices-covid-19\/\">Remote working<\/a> is the best chance we have got to flatten the curve of coronavirus while ensuring business continuity and mitigate the hard-hitting economic situations. Technology is already playing its massive role in allowing businesses to set up a remote workforce in such a short period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Along with protecting employees from this ongoing crisis, it\nis also critical for your business to ensure that the customer service and\nproduct support operations run without any disruptions. Missed customer calls\nor your customers not being able to connect with your agents is a grave mistake\nthat you should avoid during this coronavirus crisis.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are using <a href=\"https:\/\/www.therealpbx.com\/\">cloud communication solutions<\/a> for your business requirements, then it will be a lot easier for your organization to implement its business continuity plans. On the other hand, if you still have not migrated your telephone system to the cloud, you should give it a shot because of the unprecedented benefits it offers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While working from home, you have to ensure internal team\ncommunication and continuously monitor your customer service operations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While it may be hard to gain new customers at this moment,\nit is relatively easy for you to retain the existing ones. The best way to do\nthis is not to disappoint your current customers with a miserable experience.\nLet&#8217;s now see how cloud communication can help your business during this\nworldwide pandemic.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Cloud Communication Is Helping Businesses Mitigating Losses Due To COVID-19 Crisis?<\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Instant meetings&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Meetings are crucial for businesses to facilitate the free\nflow of ideas between management, executives, and other stakeholders. Now that\neveryone has gone remote to maintain social distancing, meetings have become\neven more important to stay connected.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A cloud communication solution allows you to set up instant\nmeetings via audio and video conferencing. With the cloud PBX conferencing\nfeatures, you can bring all the stakeholders on a single platform to discuss\nbusiness operations and make critical decisions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Check out our previous article, where we have covered&nbsp;<a href=\"https:\/\/www.therealpbx.com\/blog\/call-conferencing-benefits\/\">call conferencing<\/a> in\ndetail.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Never miss any customer&#8217;s call&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It doesn&#8217;t matter from which location your employee work;\nwith cloud communication solutions, you can quickly route the calls of your\ncustomers to the agent with just a few clicks.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best of all, all of your previous configurations such as IVR, voice broadcast, predictive dialers, etc., will continue to work as it is. All you might have to do is route calls to your agents&#8217; cell phones. After that, <a href=\"https:\/\/www.therealpbx.com\/work-from-home-solutions.html\">your agents will be able to work as usual from their homes<\/a> by accessing their accounts and handling calls via their cellphone.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Deliver exceptional customer service&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With a secure and scalable cloud communication service, you\ncan extend your telephony solutions to deliver excellent customer service. You\ncan reduce the average hold time for customers by utilizing an auto attendant\nor virtual receptionist. With this, you can instantly answer customer calls\nwith a personal greeting or an informational message. There are many other\ncontact center KPIs such as the average transfer rate, call pickup rate, etc.,\nthat you can measure and improve your customer service. &nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Voicemails&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In case none of your agents are available to take calls,\nthen with a cloud communication solution, you can forward users&#8217; calls to\nvoicemail. Your customers will be able to leave a message for your business\nafter a beep, which you can access from anywhere by logging in to your online\nportal.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best of all, you can also set up scheduled email reports for\ncalls going to voicemails and direct your staff to give those customers a call\nback on a priority basis.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Call Recordings&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With a cloud-based PBX system, you can opt to record inbound\nand outbound calls for quality analysis. Listen to the recorded customer calls\nand pay attention to the issues that they are facing amid this COVID-19 crisis.\nMake a list of the problems and then solve them proactively so that other\ncustomers don&#8217;t experience similar issues.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Business Continuity&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">COVID-19 has proven the fact that natural disasters can hit\nbusinesses any time, and therefore having a business continuity plan has become\nincreasingly critical. Cloud communication can support your business continuity\nplans by keeping your telephony solutions intact and run without any\ndisruptions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With cloud solutions, you can facilitate the remote working\nof your employees and also taking care of their collaboration requirements.\nUnified communication is a new trend that allows agents to offer excellent\ncustomer service and connect with other team members seamlessly from a single\nplatform.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Data Security&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As the significant active workforce around the globe is now\nworking from home, data security is now a serious concern for companies.\nHowever, cloud communication makes security an easy task as it offers end to\nend encryption and other security measuresto maintain data integrity,\nconfidentiality, and concealment.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apart from security, cloud communication providers usually\nadhere to several data privacy laws that span around the globe, such as GDPR,\nCCA, HIPAA, etc.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, with a great cloud communication solution, you don&#8217;t have to worry about implementing a secure architecture to facilitate team collaboration and allowing employees to access critical data from their homes.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Data Backup&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud technology keeps the communication data of your\ncompany replicated on multiple locations around the globe. Therefore, if any of\nyour servers goes down due to any unfavorable events, your communication is not\ndisrupted. Cloud technology automatically allocates a new server at a different\ndatacenter, which can be located anywhere in a safe position.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrapping Up&nbsp;&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Operating business amid this COVID-19 crisis is an uphill\ntask for CEOs and managers. In this article, we discussed how cloud\ncommunication can help your business during this humanitarian crisis by\nensuring business continuity and keeping your communication operations up and\nrunning.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Getting started with cloud communication is easy, if you\nhave any doubts, then connect with our Solution Consultants by clicking on the\nChat button below.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are soon going to be 2.1million cases of coronavirus, and the situation is less likely to improve anytime soon. Governments around the globe have ordered partial or total lockdown to stop the spread of coronavirus. These lockdowns are already affecting businesses as they have to close offices and adopt remote working. Remote working is [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":8856,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[210],"tags":[],"class_list":["post-8855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communication"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Cloud Communication Is Helping Businesses Amid COVID-19?<\/title>\n<meta name=\"description\" content=\"In this article, we will discuss how cloud communication is helping businesses amid COVID-19 crisis by supporting instant meetings, remote work, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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