{"id":9117,"date":"2020-06-02T03:37:48","date_gmt":"2020-06-02T03:37:48","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=9117"},"modified":"2020-06-02T04:33:39","modified_gmt":"2020-06-02T04:33:39","slug":"ingrid-lindberg-customer-experience-officer","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/","title":{"rendered":"Expert Advice: Ingrid Lindberg- \u201dCustomer Experience Officer (CXO) \u201d"},"content":{"rendered":"\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid.jpg\" alt=\"\" class=\"wp-image-9118\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid-600x343.jpg 600w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid-200x114.jpg 200w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/customer-experience-officer-ingrid-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Every business has different ways to serve their customers. The businesses who focus on serving their customers better, and make efforts to deliver a seamless experience, win the race. Positive customer experience not only makes your customers happy also contributes to achieving more business leads as everyone wants to be treated well and hope for a seamless journey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today, we have Ingrid Lindberg, who is a Customer Experience Officer and a great business consultant. Also, she is the co-founder of aubreyAsks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ingrid is a globally recognized CX leader who helped multiple organizations in improving their business strategies and changed the way to serve their customers. She has 20+ years of experience with different business firms like health-care, finance, retail, telco. Ingrid has extensive knowledge about CX and delivered thousands of talks on the same. Also, she was awarded the&nbsp;<strong>Stevie\u00ae Awards for Women in Business in 2014.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are happy to have such an amazing personality, Ingrid will share her journey and thoughts in the CX field and how businesses can streamline their customers\u2019 experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s take a look below what Ingrid says about her journey.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1<\/strong>. <strong>What made you feel entering into customer service field?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I haven\u2019t worked in the customer service field since 1997. I\u2019ve been working in customer engagement and experience since 2000.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. <strong>Since you have helped many organizations in transforming their CX strategies over the past 20 years, what change have you felt about CX over these years? <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a piece I wrote a bit back around where we\u2019ve been and where we need to go: I\u2019m also seeing a plethora of dire warnings to CX pros, from all sorts of people who analyze things. CX is failing. CX pros are going to jump ship. CX is dying.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019ve got to tell you guys, not much has changed over the last several years. In 2015, I wrote a piece titled:&nbsp;<a href=\"https:\/\/www.chiefcustomer.com\/2015\/10\/oh-how-far-weve-come-and-how-far-we-still-have-to-travel\/\">\u201cOh, how far we\u2019ve come \u2014 and how far we still have to travel!\u201d<\/a>&nbsp;In it, I discussed the segmentation of the Customer Experience profession, the over-measurement of customers, and the under-whelmingness of the average company\u2019s approach to CX. That was three years ago. I could simply change the date on the article and it would be totally salient today.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And that scares me, because it means:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-We\u2019re not learning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-I\u2019m not being loud enough.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-Or, both.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Frankly, I feel like we\u2019ve turned the profession into the shiny, bouncy ball syndrome \u2014 or worse: SQUIRREL!!!! Chase AI! Wait no, focus on journey mapping! Only NPS matters! No! NPS is the worst!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because of all of the above, I\u2019m on a mission to take back CX. I want us to get our swagger back. I want us to be successful.&nbsp;I want every company to have a CX team and I want CX pros to be the most sought after resource out there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I truly believe that the only way to do this is to get back to basics. So that is where we\u2019re going. We\u2019re going to spend the next 12 months going back to the basics that have made our team so successful at every transformation we\u2019ve led and every company we\u2019ve consulted with. And we\u2019re hopeful you\u2019ll join us for the ride.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Over the course of 2019, we\u2019re going to cover:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-How to prove that CX is the right thing to do.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-How to set up a CX program.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-How to create a CX strategy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-How to evangelize in order to get the organization on board.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">-How to set up your priorities \u2013 quick hits and big wins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I fear that the only way to really, really get this thing back on track is take people&nbsp;back to the basics. For if we focus on those basics, then, and only then, do we earn the right to tell a company how to change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the meantime, put down the catnip, stop listening to anyone who calls themselves a guru, and ready yourself for a&nbsp;return to what we know matters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. <strong>In your words, how will you sum up great customer experience? <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">My definition of customer experience is: Customer Experience is the sum of all interactions a person has with your company throughout their life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4<\/strong>. <strong>Can you share with us a scenario or an experience where a company has gone the extra mile for their customers?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some great, relevant examples- \u201c#CXandLOVE, <a href=\"https:\/\/www.chiefcustomer.com\/2020\/04\/cxandlove-covid-19-and-community\/\">Covid-19, and community<\/a>.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5<\/strong>. <strong>What has been your biggest customer success story?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is what I\u2019m proudest of:&nbsp;\u201cPrime Therapeutics wins Stevie\u00ae <a href=\"https:\/\/www.prnewswire.com\/news-releases\/prime-therapeutics-wins-stevie-awards-for-women-in-business-282973451.html\">Awards for Women in Business<\/a>\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6<\/strong>. <strong>You have been featured in Fortune 500 list as one of a customer service expert. What would you like to share about this journey?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See this blog post:&nbsp;\u201cCSR to CXO &#8211; <a href=\"https:\/\/www.linkedin.com\/pulse\/csr-cxo-happy-cxday-ingrid-lindberg\/\">A journey to finding my passion for purpose<\/a>.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7<\/strong>. <strong>Earlier the president of Kobie and now the co-founder of Chief Customer. Share some experience of both the roles and the idea behind Chief Customer?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We take our years of experience in the practice of customer experience and strategy and teach you how to make it work in your business. Not just theory, but real experience, identifying the ROI, driving loyalty and financial results and charting a path for business and cultural change. We help to build strategies, lead workshops, build new CEM programs and jump start existing ones. Let us help you in your <a href=\"http:\/\/www.chiefcustomer.com\">customer experience journey<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hope you enjoyed the interview!&nbsp;Stay updated with <a href=\"https:\/\/www.therealpbx.com\/blog\/category\/expert-advice\/\">The Real PBX Expert Advice<\/a>&nbsp;blog series and collect insights from industry experts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, please like, share and comment your opinion.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every business has different ways to serve their customers. The businesses who focus on serving their customers better, and make efforts to deliver a seamless experience, win the race. Positive customer experience not only makes your customers happy also contributes to achieving more business leads as everyone wants to be treated well and hope for [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":9119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[211],"tags":[],"class_list":["post-9117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expert-advice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversation with Ingrid Lindberg - Customer Experience Officer<\/title>\n<meta name=\"description\" content=\"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversation with Ingrid Lindberg - Customer Experience Officer\" \/>\n<meta property=\"og:description\" content=\"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/\" \/>\n<meta property=\"og:site_name\" content=\"TheRealPBX Blog\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/naina.rajput.5030\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-02T03:37:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-06-02T04:33:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-lindberg.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Naina Rajput\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/conversation-with-ingrid.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@rajput_naina_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Naina Rajput\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/\"},\"author\":{\"name\":\"Naina Rajput\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#\\\/schema\\\/person\\\/9352f2ec58f3c764b4c7557fe381fac4\"},\"headline\":\"Expert Advice: Ingrid Lindberg- \u201dCustomer Experience Officer (CXO) \u201d\",\"datePublished\":\"2020-06-02T03:37:48+00:00\",\"dateModified\":\"2020-06-02T04:33:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/\"},\"wordCount\":949,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/05\\\/Ingrid-expert-advice.jpg\",\"articleSection\":[\"Expert Advice\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/\",\"url\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/\",\"name\":\"Conversation with Ingrid Lindberg - Customer Experience Officer\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/05\\\/Ingrid-expert-advice.jpg\",\"datePublished\":\"2020-06-02T03:37:48+00:00\",\"dateModified\":\"2020-06-02T04:33:39+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#\\\/schema\\\/person\\\/9352f2ec58f3c764b4c7557fe381fac4\"},\"description\":\"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#primaryimage\",\"url\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/05\\\/Ingrid-expert-advice.jpg\",\"contentUrl\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/05\\\/Ingrid-expert-advice.jpg\",\"width\":495,\"height\":400,\"caption\":\"Ingrid expert advice\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/ingrid-lindberg-customer-experience-officer\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Expert Advice: Ingrid Lindberg- \u201dCustomer Experience Officer (CXO) \u201d\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/\",\"name\":\"TheRealPBX Blog\",\"description\":\"Simplified Hosted PBX Business With Success!!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/staging.therealpbx.com\\\/blog\\\/#\\\/schema\\\/person\\\/9352f2ec58f3c764b4c7557fe381fac4\",\"name\":\"Naina Rajput\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g\",\"caption\":\"Naina Rajput\"},\"description\":\"Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/naina.rajput.5030\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/naina-rajput-34797012b\\\/\",\"https:\\\/\\\/x.com\\\/rajput_naina_\"],\"url\":\"https:\\\/\\\/therealpbx.com\\\/blog\\\/author\\\/naina\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Conversation with Ingrid Lindberg - Customer Experience Officer","description":"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/","og_locale":"en_US","og_type":"article","og_title":"Conversation with Ingrid Lindberg - Customer Experience Officer","og_description":"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.","og_url":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/","og_site_name":"TheRealPBX Blog","article_author":"https:\/\/www.facebook.com\/naina.rajput.5030","article_published_time":"2020-06-02T03:37:48+00:00","article_modified_time":"2020-06-02T04:33:39+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/staging.therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-lindberg.jpg","type":"image\/jpeg"}],"author":"Naina Rajput","twitter_card":"summary_large_image","twitter_image":"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/conversation-with-ingrid.jpg","twitter_creator":"@rajput_naina_","twitter_misc":{"Written by":"Naina Rajput","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#article","isPartOf":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/"},"author":{"name":"Naina Rajput","@id":"https:\/\/staging.therealpbx.com\/blog\/#\/schema\/person\/9352f2ec58f3c764b4c7557fe381fac4"},"headline":"Expert Advice: Ingrid Lindberg- \u201dCustomer Experience Officer (CXO) \u201d","datePublished":"2020-06-02T03:37:48+00:00","dateModified":"2020-06-02T04:33:39+00:00","mainEntityOfPage":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/"},"wordCount":949,"commentCount":0,"image":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#primaryimage"},"thumbnailUrl":"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-expert-advice.jpg","articleSection":["Expert Advice"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/","url":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/","name":"Conversation with Ingrid Lindberg - Customer Experience Officer","isPartOf":{"@id":"https:\/\/staging.therealpbx.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#primaryimage"},"image":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#primaryimage"},"thumbnailUrl":"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-expert-advice.jpg","datePublished":"2020-06-02T03:37:48+00:00","dateModified":"2020-06-02T04:33:39+00:00","author":{"@id":"https:\/\/staging.therealpbx.com\/blog\/#\/schema\/person\/9352f2ec58f3c764b4c7557fe381fac4"},"description":"In a conversation with The Real PBX, Ingrid Lindberg shared her happiest moments and journey in the customer experience field.","breadcrumb":{"@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#primaryimage","url":"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-expert-advice.jpg","contentUrl":"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/05\/Ingrid-expert-advice.jpg","width":495,"height":400,"caption":"Ingrid expert advice"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.therealpbx.com\/blog\/ingrid-lindberg-customer-experience-officer\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.therealpbx.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Expert Advice: Ingrid Lindberg- \u201dCustomer Experience Officer (CXO) \u201d"}]},{"@type":"WebSite","@id":"https:\/\/staging.therealpbx.com\/blog\/#website","url":"https:\/\/staging.therealpbx.com\/blog\/","name":"TheRealPBX Blog","description":"Simplified Hosted PBX Business With Success!!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.therealpbx.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.therealpbx.com\/blog\/#\/schema\/person\/9352f2ec58f3c764b4c7557fe381fac4","name":"Naina Rajput","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d4c89322ba85c1418e6d9021d43066516d39bcfae6ff9cb84cb0813342a1a2e9?s=96&d=mm&r=g","caption":"Naina Rajput"},"description":"Naina is a technical content writer at The Real PBX who is always eager to learn new things and write on technologies such as Cloud, VoIP. She loves to explore creative ideas in her writing and fond of nail arts.","sameAs":["https:\/\/www.facebook.com\/naina.rajput.5030","https:\/\/www.linkedin.com\/in\/naina-rajput-34797012b\/","https:\/\/x.com\/rajput_naina_"],"url":"https:\/\/therealpbx.com\/blog\/author\/naina\/"}]}},"_links":{"self":[{"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/posts\/9117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/comments?post=9117"}],"version-history":[{"count":4,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/posts\/9117\/revisions"}],"predecessor-version":[{"id":9229,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/posts\/9117\/revisions\/9229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/media\/9119"}],"wp:attachment":[{"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/media?parent=9117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/categories?post=9117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/therealpbx.com\/blog\/wp-json\/wp\/v2\/tags?post=9117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}