{"id":9218,"date":"2020-06-04T11:50:18","date_gmt":"2020-06-04T11:50:18","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=9218"},"modified":"2020-06-04T11:50:21","modified_gmt":"2020-06-04T11:50:21","slug":"what-are-softphones","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/what-are-softphones\/","title":{"rendered":"What Are Softphones And Why Businesses Need Them?"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones.jpg\" alt=\"person making business call using softphone program\" class=\"wp-image-9266\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones-600x343.jpg 600w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones-200x114.jpg 200w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/what-are-softphones-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Entrepreneurs and\ncompanies of all sizes are always looking for a way to make their business\nleaner and meaner. Investing in the right technology is the first step towards\nincreasing team efficiency and streamlining various work processes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As <a href=\"https:\/\/www.therealpbx.com\/voip-telephony.html\">VoIP technology<\/a> is reaping enormous benefits for industries of all verticals, softphones are gaining massive popularity due to various reasons such as flexibility, portability, and security. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/softphones-download.html\">Softphones<\/a> allow businesses to skip the hassles of buying expensive landlines and other equipments such as cabling wires. Additionally, companies don&#8217;t have to staff a technical team to set up the VoIP phone system for your business. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we will discuss what are softphones and how they help businesses in several ways by providing advanced features such as <a href=\"https:\/\/www.therealpbx.com\/call-recordings.html\">call recordings<\/a>, easy contact management, host audio and video meetings, call forwarding, and so on. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s first understand\nwhat softphones are and how it works. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Are Softphones? <\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">A softphone is an\napplication or program which facilitates internet calling via a desktop or\nlaptop. To configure a softphone, you have to download the app and install it\nin your system. After that, you can configure your softphone with the settings\nprovided by your VoIP provider. Once your softphone is set, you can start\nmaking inbound and outbound calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In simpler terms, a\nsoftphone is a piece of a program written for desktops and mobile phones to\nsupport VoIP calls. Thus, allowing your agents to move around here and there\nfrom their desk phones without worrying about missing any critical customer\ncalls. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To work with a\nsoftphone, your agents require a personal device that can be either a desktop\nor a laptop. Laptops offer more portability than desktops. If you want your\nagents to travel for business purposes, then working on a laptop can have a\nsignificant boost in their productivity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why does your business need softphones?<\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Flexibility <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Softphones can be integrated with your existing VoIP phone system, and even if you switch to a different <a href=\"https:\/\/www.therealpbx.com\/\">VoIP provider<\/a>, it is only a matter of minutes to reconfigure your softphones.\u00a0 <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Cost-effectiveness<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Softphones eliminate the requirement of hard phones or landlines for calling purposes. Hence, you don&#8217;t need to buy expensive hardware such as PBX servers, phones, etc. to utilize <a href=\"https:\/\/www.therealpbx.com\/blog\/cloud-telephony-eliminate-it-hassles\/\">cloud telephony<\/a> services. With a good internet connection, you can use a softphone to dial out numbers and receive incoming calls without any issue. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Portability <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Another great benefit\nthat softphone brings with it is that it allows agents to use business work\nphones from their laptops or smartphones anywhere and anytime. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Audio Conferencing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With the help of\nsoftphones, your agents can easily collaborate and host basic audio\nconferencing meetings such as 3-way calling. The best part is that some\nsoftphones let your agents or meeting hosts to pause specific participants, remove\nsomeone from the call, and other necessary call conferencing settings. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;5. Video Conferencing<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Video conferencing has\nreduced the requirements for company owners, entrepreneurs, etc. to travel from\none location to the other location for business purposes. As VoIP supports\nvideo calling via the internet out of the box, you can have the same\nfunctionality with a softphone. Do note that every softphone doesn\u2019t allow you\nto make video calls. Therefore, do check this feature while choosing a\nsoftphone for your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Decluttered Office Environment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you plan to use the\nhard phones for your VoIP phone service, you have to go through the cumbersome\ntask of configuring each extension on your employee&#8217;s desk. The process\ninvolves cabling each phone and connecting it to the local area network of your\ncompany. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of\nsoftphones, all of these additional steps are eliminated. Your employees need\nto install and configure softphones on their work desks or personal devices to\nstart using your company\u2019s VoIP phone system. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Call Recording<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Softphones also provide\nyou the handy option of recording conversations with your customers. Depending\non your VoIP provider, your softphone recordings can either be saved locally on\nyour PC or the cloud based on your requirements. Call recordings help you to\nanalyze customer requirements and plan a strategy to direct your agents for\nfaster query resolution. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Softphone Features To Look At <\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Call Forwarding<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Quickly forward calls to\nother extensions or phone numbers based on various conditions, such as if the\ncall is unanswered for X seconds or all incoming calls during a time group. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, if you\nwant to forward incoming calls automatically to your cell phone when the call\nis unanswered for 30 seconds. You can check your softphone, and if it provides\nyou the option to forward calls, you can set this rule quickly. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Different softphones\nmight offer different call forwarding rules, and in some cases, you might not\nget this feature. For that, you can configure call forwarding settings of your\nVoIP phone system. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Voicemail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With this feature, you\ncan configure your softphone to direct the incoming VoIP call to your\nvoicemail. As per your softphone provider, you can find the settings to\ntransfer calls to voicemail. You can access your voicemail from the admin\nportal of your VoIP provider. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Personalized greeting<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As softphone runs on the\nVoIP technology, you can leverage its auto attendant phone system feature to\nautomatically greet your customers with a personalized message or custom music\non hold. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Echo cancellation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Call quality is an\nessential factor to represent your business as a professional entity in front\nof your customers. Just like some expensive VoIP phones, some softphones also\nprovide the essential echo cancellation feature. Thus, allowing you to enjoy HD\nVoIP calls with your customers and clients. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Contact Management <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Managing contacts with a\nsoftphone is like a cakewalk.. Depending on your softphone, you can manually\nenter contacts or import a CSV, Excel, or any other file format to add all\ncustomer and team members&#8217; contacts at once. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Set Do Not Disturb<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Busy in an important\nmeeting? With softphones, you can enable its DND or do not disturb mode to\navoid getting sound notifications of incoming calls. Besides that, you can also\nconfigure your softphone to forward inbound calls to any other extension,\ncellphone, or even direct it to your voicemail when its DND mode is enabled. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Wrapping Up &nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we discussed all about softphones and how they are useful for businesses, especially startups. Softphones allow businesses to save money as there is no requirement of buying expensive hardware equipment such as landlines, cabling wires, etc. Additionally, softphones offer a much-needed ability to <a href=\"https:\/\/www.therealpbx.com\/work-from-home-solutions.html\">work remotely<\/a> and allow your agents to take their desk phones wherever they go. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/s3.amazonaws.com\/6c-softphone\/6C_3.13_R1_Setup.exe\">Download The Real PBX Softphone<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Entrepreneurs and companies of all sizes are always looking for a way to make their business leaner and meaner. Investing in the right technology is the first step towards increasing team efficiency and streamlining various work processes. As VoIP technology is reaping enormous benefits for industries of all verticals, softphones are gaining massive popularity due [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":9265,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[213],"tags":[],"class_list":["post-9218","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-voip"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Are Softphones And Why Businesses Need Them?<\/title>\n<meta name=\"description\" content=\"Softphones are a piece of software that you can install in your PC or smartphone to make VoIP calls on the go. 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