{"id":9227,"date":"2020-06-03T05:58:03","date_gmt":"2020-06-03T05:58:03","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=9227"},"modified":"2020-06-03T05:58:06","modified_gmt":"2020-06-03T05:58:06","slug":"time-condition-vs-time-group-in-hosted-pbx","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/time-condition-vs-time-group-in-hosted-pbx\/","title":{"rendered":"Time Condition vs Time Group in Hosted PBX: What You Need to Know"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group.jpg\" alt=\"Hosted PBX - time condition vs time group\" class=\"wp-image-9236\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group-600x343.jpg 600w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group-200x114.jpg 200w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/06\/pbx-time-group-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For companies, ease of communication between agents and customers is a critical success determinant, and PBX has served this need for long run.\u00a0 Nowadays, the small business is shifting to networked communications as it is more active and resourceful when it comes to collaboration. Unlike the earlier times, the <a href=\"https:\/\/www.therealpbx.com\/blog\/cloud-telephony-resolves-communication-problems\/\">modern world doesn&#8217;t use the traditional PBX setups<\/a> in which wired connections are present between the phone sets, and the switches are used to route the inbound calls. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In recent times, the corporate world has come across a new technology of Private Branch Exchange (PBX) . A <a href=\"https:\/\/www.therealpbx.com\/hosted-pbx.html\">Hosted PBX is also termed as virtual PBX phone system<\/a>. It is a cloud-based phone system that offers stable, secure phone service for a company or industry via the Internet connection. Cloud PBX systems require less maintenance, and they can interlink with other cloud-based applications for a strengthened experience. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let us understand\nthe two main features of Hosted PBX that help the business to avoid missed\ncustomer calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Time Condition (TC)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Time condition is the communication\nfeature in Hosted PBX that enables the businesses to set up distinct time\npatterns for call handling. It permits to route after-hour calls to various\ndestinations at a different time like\nworking hours, holidays or even lunchtime. Different Time Condition\nsettings can be used for different inbound routes to manage which phone line is\naccessible at different times. Just by dialing the feature code on extension\nkeypad, the business can shift into another Time Conditions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Time Group<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A time group is a categorized time period which\ndirects the flow of call and decides routing track.&nbsp;These categories are\ncalled as time rules that specify a time range by the time, day month and year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Time Group is used\nto define a company&#8217;s off hours. For example, you can define a time group 9am\nto 6pm Monday to Friday anually.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This time group is\nthen used in Time Condition (TC) to route the calls.&nbsp;For instance, when\nthere is an incoming call, the time group will be checked in time condition. If\nthe call is placed on Monday at 1pm, the it will be routed in a particular way\n(assuming Agents) and if the call is placed on Monday at 7pm then it will be\nrouted in a different way (assume Voicemail). Time Group defines the time for\nany condition in call routing.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why does the company need Time Condition (TC)?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Time Condition\nfeature can be used by the company to manage call flow based on time and date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time\ncondition assigned to an inbound route manages the destination of a call\naccording to time. The destination can be call queues, voicemail, IVR, Inbound\nRoutes, and many more. To restrict the use of the outbound route, the time\ncondition can be assigned to it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the\nbusiness can make a Time Condition termed as lunch. For the same, the agent\nwill then choose a Time Group that specifies what time is lunch, and then directs the call in the lunchtime to the\nvoicemail whereas the calls received at during the business hours are routed\nstraight to the front desk.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Proper Time\nConditions (TC) can make the company arrangement more efficient and help avoid\nmissing an urgent call or client ringing the Front Desk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrapping Up<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hosted PBX is\nsimple to manage, cost-effective, and offers all features that traditional PBX\nprovides. Since Hosted PBX is cloud-based, there is no doubt that it will only\nbe attaining more and more characteristics with the time. The time condition\n(TC) feature of Hosted PBX never lets the business miss a lead generation\nopportunity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The value of a\ntelephonic conversation for companies can never be overstated. A company\nwithout Private Branch Exchange (PBX) is difficult to imagine, and hosted\nPrivate Branch Exchange (PBX) is a game-changing factor for all the companies.\nEspecially for small firms that depend massively on the freelancers and\nremotely working agents, it is ideal for them. Hence in modern times, a hosted\nPBX is a must have tool for every business so as not to compromise on the\nlosses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For companies, ease of communication between agents and customers is a critical success determinant, and PBX has served this need for long run.\u00a0 Nowadays, the small business is shifting to networked communications as it is more active and resourceful when it comes to collaboration. Unlike the earlier times, the modern world doesn&#8217;t use the traditional [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":9235,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-9227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosted-pbx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Time Condition vs Time Group in Hosted PBX: What You Need to Know<\/title>\n<meta name=\"description\" content=\"Learn the difference between time condition and time group in hosted PBX. 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