{"id":9430,"date":"2020-06-25T05:58:20","date_gmt":"2020-06-25T05:58:20","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=9430"},"modified":"2020-06-25T05:58:23","modified_gmt":"2020-06-25T05:58:23","slug":"effective-communication-for-distributed-teams-covid-19","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/effective-communication-for-distributed-teams-covid-19\/","title":{"rendered":"6 Easy Ways To Enable Effective Communication for Distributed Teams During COVID-19"},"content":{"rendered":"\n
\"\"<\/figure><\/div>\n\n\n\n

Remote working is the new normal in\nthis COVID-19 era, and the situation is less likely to improve any time soon.\nAs we learn to live with coronavirus, businesses have now accelerated the\nprocess of allowing their employees work from home and protecting\nthemselves. <\/p>\n\n\n\n

However, some businesses are skeptical\nabout employees’ productivity during work from home. Fortunately, that is not\nthe ground reality, and employees have adapted to the new lifestyle and are\nthriving because of it. <\/p>\n\n\n\n

Setting up an active communication\nchannel for a distributed workforce can establish trust in your employees. The\ntransition has been made smoother by cloud-based remote working solutions<\/a> for businesses who never entertained\nwork from home culture.  <\/p>\n\n\n\n

Not only for distributed team\ncommunication, you need a reliable and secure channel for communicating with\nyour customers and clients to offer uninterrupted services and support\ncontinuously. <\/p>\n\n\n\n

In this post, we will explore 6 ways to\nenable effective communication for distributed teams during COVID-19.<\/p>\n\n\n\n

Let’s get started. <\/p>\n\n\n\n

1. Cloud-based communication solutions\u00a0<\/h2>\n\n\n\n

In-office employees can book a meeting room or walk\nstraight to their colleague’s desk to collaborate on a project and communicate\ntheir ideas. Cloud-based communication solutions replicate this experience and\nallow teams to work seamlessly<\/p>\n\n\n\n

For teams handling customer service and\nsupport operations, cloud communication is a must-have tool as it allows them\nto work remotely and handle calls even from their smartphones. <\/p>\n\n\n\n

Businesses must keep entertaining their\nclients with uninterrupted services. Cloud telephony is paving the right path\nby allowing business owners and managers to efficiently manage the flow of\ncalls by simply login to their admin panel. With just a few clicks, they can\nset up how they want to handle calls. <\/p>\n\n\n\n

There are numerous features of cloud-based\nsolutions for better telecommunications such as:<\/p>\n\n\n\n

1<\/strong>.\u00a0Auto-attendant or Virtual Receptionist:\u00a0<\/strong>With this feature, you can eliminate the receptionist’s requirement to forward calls to the right agents. With a sound auto attendant phone system for your business, you can play a recorded message or use advanced text to speech features to handle the client’s call with IVR systems.\u00a0<\/p>\n\n\n\n

2<\/strong>.\u00a0Automatic Call Distribution<\/strong>: It lets you transfer customer clients to agents based on their skills, department, and other such factors.\u00a0<\/p>\n\n\n\n

3<\/strong>.\u00a0Hosted IVR<\/strong> –\u00a0IVR stands for Interactive Voice Response, and it allows businesses to automate repetitive client operations such as booking a demo, seek product information, latest news & updates, etc. Customers interact based on your IVR script and press buttons to select a particular option.\u00a0<\/p>\n\n\n\n

4<\/strong>.\u00a0Call Forwarding<\/strong> –\u00a0This feature allows you to forward clients’ calls to your agent’s extension, ring group, call queue, or cellphone.\u00a0<\/p>\n\n\n\n

5<\/strong>.\u00a0Call Barge<\/strong> –\u00a0Listen to the live conversations between your agents and customers and take control of the call as soon as you think that your agent cannot answer the user’s query satisfactorily.\u00a0<\/p>\n\n\n\n

6<\/strong>.\u00a0Call Recording<\/strong> – Record the calls of your customers for future analysis and quality control programs.\u00a0<\/p>\n\n\n\n

7<\/strong>.\u00a0Live Call Monitoring<\/strong> – See the total number of live incoming, outgoing, and missed calls.\u00a0<\/p>\n\n\n\n

2. Team collaboration tools\u00a0<\/h2>\n\n\n\n

Investing in the right team\ncollaboration tools is crucial for effective communication between your remote\nand distributed workforce. The tools should be easy to use with essential\nfeatures such as file sharing, remote desktop control, team messaging, video\nand audio conferencing, and critical security features such as end-to-end\nencryption and two-factor authentication. <\/p>\n\n\n\n

Cloud-based communication tools have\nalso evolved into full-fledged unified communication platforms and can\neffectively bridge the seamless communication demand between your distributed\nworkforce. <\/p>\n\n\n\n

Features such as team messaging,\ncloud-based conferencing, and video conferencing make cloud communications a\npopular choice as team collaboration tools among businesses as they can also\nhandle customer operations with it.  <\/p>\n\n\n\n

3. Video conferencing system\u00a0<\/h2>\n\n\n\n

Business meetings are essential for the\nfree flow of ideas between different stakeholders and make crucial decisions.\nWith a distributed workforce, it is far from reality to organize physical\nmeetings between team members, clients, vendors, or other entities due to\nlockdowns imposed on international travel. <\/p>\n\n\n\n

Fortunately, cloud-based video\nconferencing systems are coming to the quick rescue for this purpose and can\nallow businesses to host online virtual meetings. The number of participants\nsupported on the video conferencing platforms differs for various providers. However,\nyou should choose a video conferencing system with the following essential\nfeatures:<\/p>\n\n\n\n

  • Screen\nsharing<\/strong> – Ability to\nshare the screen during video conferencing so that presenter can demonstrate\nkey points with proper illustrations. <\/li>
  • In-meeting\nchat<\/strong> – Being able to\nchat during video conferencing.  <\/li>
  • Security<\/strong> – Fully encrypted video conferencing\nrooms with other critical features such as pin-based authentication. <\/li>
  • Meeting\nRecording<\/strong> – The option\nto record an online meeting and access it later for review. <\/li>
  • Virtual\nWaiting Room<\/strong> –\nManage participants’ queue before allowing them to join the video\nconferencing. <\/li><\/ul>\n\n\n\n

    4. Audio conferencing tools\u00a0<\/h2>\n\n\n\n

    Sometimes overuse of video conferencing\ncan be a hindrance in productivity rather than providing any value. For that,\nquick audio conferencing tools can serve the best purpose as call conferencing\noffers abundant benefits in terms of accessibility and flexibility. <\/p>\n\n\n\n

    Call or audio conferencing is easy to\nset up and organize. With just a few clicks, you can set up a call conference\nmeeting and share the pin with participants and ask them to join at a\nparticular time. If the number of participants is less, then you can also\norganize a 3-way calling. <\/p>\n\n\n\n

    5. Project management tools\u00a0<\/h2>\n\n\n\n

    Project management tools make it easier\nand efficient for business owners and managers to track their projects and see the\nprogress. For a distributed work team, project management tools are of utmost\nimportance as they organize different tasks, their status, who is responsible,\nand deadlines. <\/p>\n\n\n\n

    Without a project management tool, this critical\ninformation can be easily lost under tons of team messaging and online\nmeetings, which can create miscommunication between team members later. Hence,\nit would be best to use useful project management tools to keep things\norganized and proper monitoring. <\/p>\n\n\n\n

    6. Team engagement activities\u00a0<\/h2>\n\n\n\n

    Apart from productivity, companies\nshould also focus on the mental well-being and morale of their team members who\nare giving their best shot while working from home. Therefore, recreational\nactivities through the use of technology discussed above become more than\nnecessary. <\/p>\n\n\n\n

    A highly motivated and positive team\nwill communicate effectively and develop personal bonds, which will help them\nto get together and work towards the success of your company. <\/p>\n\n\n\n

    Closing Thoughts\u00a0<\/h3>\n\n\n\n

    Setting up a clear and effective communication between your distributed team members should be a priority for your organization. Here we discussed various ways to enable hassle-free and open communication between remote teams. In case you are exploring cloud communication solutions for remote work, connect with us, and claim your 10 days of free trial.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

    Remote working is the new normal in this COVID-19 era, and the situation is less likely to improve any time soon. As we learn to live with coronavirus, businesses have now accelerated the process of allowing their employees work from home and protecting themselves.  However, some businesses are skeptical about employees’ productivity during work from […]<\/p>\n","protected":false},"author":62,"featured_media":9433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[210],"tags":[],"class_list":["post-9430","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-communication"],"yoast_head":"\n6 Ways To Enable Distributed Teams To Communicate Effectively<\/title>\n<meta name=\"description\" content=\"Read this blog to know about 6 easy wasy to enable effective communication channel between distributed or remote team members during COVID-19.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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