{"id":9518,"date":"2020-07-10T11:55:03","date_gmt":"2020-07-10T11:55:03","guid":{"rendered":"https:\/\/www.therealpbx.com\/blog\/?p=9518"},"modified":"2020-07-10T11:55:05","modified_gmt":"2020-07-10T11:55:05","slug":"buying-business-phone-system","status":"publish","type":"post","link":"https:\/\/therealpbx.com\/blog\/buying-business-phone-system\/","title":{"rendered":"5 Things You Should Be Looking For When Buying A Business Phone System"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"412\" src=\"https:\/\/www.therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features.jpg\" alt=\"buying business phone system features\" class=\"wp-image-9526\" srcset=\"https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features.jpg 720w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features-300x172.jpg 300w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features-600x343.jpg 600w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features-200x114.jpg 200w, https:\/\/therealpbx.com\/blog\/wp-content\/uploads\/2020\/07\/business-phone-system-features-705x403.jpg 705w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For most businesses, phone systems are\nthe first point of contact. Therefore, having a phone system that makes your\nbusiness look professional and deemed to provide exceptional customer service\nis the first step towards success. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Are you looking for a phone system for\nyour business and are confused by the several terminologies floating all around\nthe internet? If yes, then you have landed on the right page as here we will\ndiscuss different types of phone systems, their pros and cons, and factors that\nyou should consider before purchasing your phone system. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In earlier days, business phone systems were usually on-site and used clunky hardware systems such as PBX servers, desk phones, cables, and other accessories. But nowadays, cloud communication has paved the path for less infrastructure and hardware requirements for having the <a href=\"https:\/\/www.therealpbx.com\/blog\/auto-attendant-phone-system\/\">best business phone system<\/a> with premium features at an affordable cost. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions You Need to Ask Before Buying a Business Phone System<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>How many employees will be using your phone system?<\/li><li>Do you currently own a business phone system?<\/li><li>Will your employees work from home or do you have a distributed workforce?<\/li><li>Do you need a toll free number or local number for your business?<\/li><li>Do you want to keep your existing business number?<\/li><li>Do you plan to scale your business over coming months or years?<\/li><li>Does your business have a supports and sales team? <\/li><li>How many minutes you are currently using for business communication?<\/li><li>Do you expect high call volume from your customers?<\/li><li>Which <a href=\"https:\/\/www.therealpbx.com\/pbx-features.html\">business phone system features<\/a> will you require the most?<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Based on the answer of these questions,\nyou can better understand your requirements and can choose the best phone\nsystem for your business. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Types of Business Phone System&nbsp;<\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Traditional or Landline-based Phone Systems<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Traditional landline systems are\nPSTN-based networks that transfer analog signals via copper wires to make and\nreceive calls. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Landline phone systems are time-tested and reliable telephony solutions. <\/li><li>Your telephony solution is not dependent on your internet connection.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Huge upfront costs for companies to buy hardware. <\/li><li>Staffing requirements to regularly update and maintain the telephony solution.<\/li><li>Isn&#8217;t scalable as per business requirements. <\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2<\/strong>. <strong>On-Premise VoIP Phone Systems<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the name suggests, these types of\nbusiness phone systems use Voice Over Internet Protocol for handling inbound\nand outbound calls. All the required telephony equipment, such as PBX servers,\nVoIP phones, cables, etc. are maintained and hosted by the company on their\npremises itself. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You are responsible for ensuring regular phone communications for your business in all situations. <\/li><li>A bit cheaper than traditional landline systems. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Huge upfront cost.<\/li><li>Infrastructure requirements for keeping PBX servers and facilities for uninterrupted power supply and cooling system.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3<\/strong>. <strong>Cloud-Based VoIP Systems<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/voip-telephony.html\">Cloud-based VoIP systems<\/a> are the modern-day solutions that are responsible for streamlining\nand unifying business communications. If you have ever come across other terms\nsuch as hosted PBX, cloud PBX, or hosted VoIP systems, it is sure that you are\nalready aware of this business phone system. but if the terms sound unheard,\nthen here is a simple definition. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud-based VoIP systems use the\ninternet for calling purposes. The only difference is that all the\ncommunication software and equipment are hosted and maintained by third party\norganizations. As a business, you can subscribe to their pricing plans and\naccess the business phone systems with a web-based portal or mobile\napplication. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>No upfront cost for buying additional hardware.<\/li><li>No technical knowledge required to set up a business phone system.<\/li><li>Premium features such as voicemail to email, call recording, cloud-based call conferencing, voice broadcasting, etc. at flexible and affordable pricing plans. <\/li><li>Data security and privacy are maintained via different legal compliances such as GDPR and HIPAA. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The only limitation of a cloud-based VoIP system is that it is dependent on your internet connection for communication purposes. However, you can bypass this limitation by having multiple sources of internet. In case, if one fails, the other internet connection will keep your telephony solution running with negligible downtime.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What to Look in a Business Phone System?&nbsp;<\/h2>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;1. Scalability&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With a good business phone system, you can\neasily add more extensions and get new agents online with minimum delay. In case\nof traditional landline systems and on-premise VoIP systems, you first have to\nbuy hardware and install desk phones for your agents. On the other hand,\ncloud-based VoIP solutions make it super easy as with just a few clicks you can\nadd new extension and get it online. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;2. &nbsp;Premium features <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your business phone system provider\nshould offer these premium phone system features:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>IVR<\/li><li>Call\nForwarding<\/li><li>Call\nBarge<\/li><li>Call\nWhisper<\/li><li>Voice\nBroadcasting<\/li><li>Messaging\nNumber<\/li><li>Call\nConferencing<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;For\na complete list, refer <a href=\"https:\/\/www.therealpbx.com\/pbx-features.html\">here<\/a>.\n<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Business Phone System Features to Look for Contact Centers<\/h3>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Inbound call center<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/inbound.html\">Inbound contact centers<\/a> should efficiently handle a large volume of incoming calls, and inbound call center solutions are designed to keep this in mind. Your cloud-based phone system should provide you with these features to reduce your customers&#8217; hold or wait time: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Advanced Call Distribution<\/strong>: Transfer calls from customers to the right agents based on their skills, department, and other factors.<\/li><li><strong>Music on Hold<\/strong>: Play recorded promotional messages or play a soothing tone while your customers are waiting for your agents to answer their calls. <\/li><li><strong>Multi-level IVR<\/strong>: The option to create a sub-menu inside an IVR option. For example, you can create another IVR menu to play, and direct customer calls to the right department for faster query resolution when they choose to talk with your agents.<\/li><li><strong>Call Queue Management<\/strong>: With this feature, customers&#8217; calls are automatically answered by the machine or bot, or you can even choose to play custom music on hold until any of your live agents attends the customer.<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Outbound call center<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When you have to reach out to customers\nand potential prospects, then <a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/outbound.html\">outbound call center solutions<\/a> best serve the purpose. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Here are the features you should look\nfor<\/strong>: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/predictive-dialer.html\">Predictive dialer<\/a>: It automates the process of dialing numbers for your agents. Your agents will upload the contact lists, and the predictive dialer will then start connecting them with the people behind those contacts. This feature is essential in keeping your agents productive and handle maximum calls. <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Answering Machine Detection (AMD)<\/strong>: This feature saves your agents from dealing with answering machines and busy tones on the other side of the contact. <\/li><li><strong>Schedule Call back<\/strong>: With this feature, your agents can easily schedule call back for specific customers. <\/li><li><strong>DNC List Management<\/strong>: DNC stands for Do Not Call, and it includes the contacts of people who don&#8217;t want to receive calls from businesses. Therefore, you should always maintain a DNC list. Your contact center solution should have the option for you to import the DNC list and automatically skip those contacts while dialing out numbers. <\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Have a look at other <a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/outbound.html\">important features for outbound contact\ncenters<\/a>. <\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Blended call center<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.therealpbx.com\/call-center-solutions\/blended.html\">Blended contact center solutions<\/a> are essential for businesses that\nrequire both inbound and outbound call management solutions. Here, you should\nlook for both inbound and outbound calling features such as ACD, predictive\ndialers, IVR, music on hold, custom call dispositions, call barge, call\ntransfer, and other critical functions. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Efficiency in handling high call volume&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Does your selected phone system handle\nhigh levels of call volumes efficiently? Does it offer load balancing options?\nWhat if there is an unexpected rise of calls on a given day? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your business phone system should be\nready to handle the load if you receive large volume of calls. Cloud-based\nsolutions can handle the load very well as the resources are allocated in\nreal-time based on your telephony requirements. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;4. Business Continuity and Disaster Recovery&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">COVID-19 has proven that any unfortunate\nevent can occur and hit your business any time. As phone systems are the\nfrontline point of contact for your business, its operations are affected, which\nmeans loss of revenue and opportunities. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A cloud communication or cloud VoIP\nphone system solution offers business continuity and quick disaster recovery\nwith minimum downtime. Even if your primary server gets affected because of a disaster,\ncloud technology automatically switches your business operations to a different\nserver located at a safer place. Additionally, your necessary communication\ndata is replicated over multiple locations. Hence, your data is never lost if\nyou are using a cloud-based VoIP phone system. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">&nbsp;5. Cost &nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The type of phone system that you are\nchoosing for your business should offer all these discussed features at\naffordable and flexible pricing plans. As already discussed, landline-based and\non-premise VoIP phone systems are costly due to hardware requirements. Thus,\ncloud-based VoIP telephony solutions can best serve the purpose if you want to\nreduce operational costs. In case of cloud, you have to subscribe to a monthly\nor annual plan that too,with easy upgrade and downgrade based on your business requirements.\n<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;Wrapping Up&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any business, its phone system is\nits lifeline for communicating with customers and resolving their queries. A\nbusiness phone system reflects the professional side of a company and helps take\nessential quality control measures. In this guide, you learned about various\ntypes of phone systems available and what factors you should look at while\nbuying and making a long-term commitment. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case, of queries, connect with our\nExperts by clicking on the Chat Now button. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>For most businesses, phone systems are the first point of contact. Therefore, having a phone system that makes your business look professional and deemed to provide exceptional customer service is the first step towards success. Are you looking for a phone system for your business and are confused by the several terminologies floating all around [&hellip;]<\/p>\n","protected":false},"author":62,"featured_media":9528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-9518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosted-pbx"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What You Should Look Before Buying A Business Phone System?<\/title>\n<meta name=\"description\" content=\"In this article, we will discuss different factors that you should look before choosing the right phone system for your business. 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