Call Forwarding: What You Need To Know

Right phone calls connecting the right destinations at required time is critical to streamline any business communication. To facilitate such business environment, it is essential to set up the phone system that can handle calls in complex scenarios via call forwarding. And a reliable call forwarding can be availed conveniently with hosted PBX solution.

Not talking much about the reasons behind the rise in cloud solutions, let’s take a brief look at various ways call forwarding works:

Always Available

Being away from the workplace will not let you miss an business opportunity. Every call coming to your phone is directed to the available extension. Calls can be forwarded to desired employee available in-house while you are on a vacation, out of office location or sitting off-site.

Line Busy

In the business world, a truly “busy” state rarely arises. If you reject an incoming call in a particular situation, calls get directed to the voicemail or any other number. Further, voicemail can be directed to your email. And a situation where you are unable to hear the voicemail, speech to text technology can help to convert into a text format.

Sequential Ringing

Using sequential ringing mode, a series of contacts can be entered. The numbers entered ring in the decided order as beneficial to the business. When an incoming call matches a particular rule, such as date or certain time of day. You can even choose even length of each phone ring before the call is routed to another device. While the call is being transferred, a friendly greeting audio menu runs in the background.

UC Applications

Unified communications as the word says, it is uniting various communication channels such as voice, video, email, messaging on one platform. One of the amazing UC application, Skype for Business can be used to make calls anytime, anywhere. Calls can be forwarded to the desired Skype number of desired employee sitting in any location.

The ways to forward calls mentioned above are applicable for international call forwarding as well. It offers the flexibility to answer the calls anywhere, anytime. For international calling one important parameter to be considered is the time of the day. For instance, if a call is placed by a client to your East coast office that closes after 5:30 pm then, incoming calls can be routed as per availability of the user to an employee’s mobile phone located at west coast location.

What to check out while taking the service?

While choosing the provider, ensure that service provider doesn’t ask for initial payment, setup fee or activation fee. Almost every service provider offers free trial service for at least a week. Before signing the contract, test all the services that your will require. Opt for the services only if they are offering satisfactory performance. Additionally, make sure that you read the service agreement thoroughly.

Final Thoughts

Immediate contact to your business can alleviate the chances of business success. Optimizing the ability to route the calls as per business requirement can ensure right services land at the right destination. And call forwarding situations ensures that.