He Real PBX is heavily packed with features that will streamline your business communications in the best possible way. From enhancing the quality of
connectivity to improving the business reputations, we have developed a number of features for all to serve you with the par excellence solutions. Have a glance at the feature list below and realize why opting for The Real PBX can take your business to whole new level.
Calling
Features
Call Management
& Reporting
Call Center
Features
Other
Features
Calling Features
Call Blast
Save your agent from repeated dialing with the robo-calling feature, which improves connectivity rate. Read More
Call Return
Never miss out on the business calls. Trace the missed calls by dialing *69 and call them back. Read More
Call Hunting
Don’t miss any call by allowing office phone, personal mobile, etc. to ring for same call sequentially. Read More
Call Waiting
Incoming calls remain on wait when you are already on active call with option to switch between them. Read More
Call Parking
Keep one caller on hold while you speak with another, along with the option to connect them as well. Read More
Call Transfer
Connect the calls to the right destinations without much of efforts using manual or built-in ACD feature. Read More
Call Blocking
Block the unsolicited calls and avoid the things that can harm your business. Read More
Call Recording
Leverage call recording feature to maintain quality standards in your organization. Read More
Unlimited Calling
To keep your business calls going even at the end of billing cycle, we offer unlimited calling features. Read More
Call Forwarding
When a certain extension is unavailable to take the incoming call, forward it to other extensions. Read More
Call Conferencing
Arrange virtual business meetings by connecting different parties on the same call over HD voice quality. Read More
Find Me/Follow Me
Set your different phone numbers in the list and it will find the available one whenever a call arrives. Read More
Group Call Pick-up
Prioritize the routing of incoming calls to particular department or extensions to deliver better solutions. Read More
E911 Emergency Calling
The Real PBX’s VoIP services can legitimately connect with 911 and other emergency support numbers. Read More
Call Screening/Announcement
Make announcements over phone call to any number of customer without requiring agents for dialing. Read More
Click to Call
Just with a click on the phone number on your website, your customers will be able to initiate the call. Read More
AC-CID
Improve your call pickup rate by allowing The Real PBX to choose your caller ID based on the location of your customers.
Call Management & Reporting
Caller ID
Identify the callers way before you speak with them and prepare to deliver the best solution with a plan.
Dial by Name
Speak or type the first letters of name of intended caller to simplify the dialing process. Read More
Music on Hold
Keep your called entertained even on hold by playing music, current offers, etc. to make more business. Read More
Unlimited Extensions
Deploy any number of virtual extensions for agents on the same phone line to handle heavy call flow. Read More
Do Not Disturb
Avoid all the incoming calls when you are in middle of some other important tasks using DND feature. Read More
Conference Bridge
Host the virtual meeting on our Conference Bridge, a world class communication platform for voice calls.
Simultaneous Ringing
Make different phones to ring simultaneously for the same call to ensure that no call is missed.
Call Distribution (ACD)
Smart distribution feature to route the calls on basis of agent performance, caller’s requirement, etc. Read More
Call Queue Management
Manage busy hours with ease by listing and prioritizing the calls on wait when all agents are busy. Read More
Call Routing (Time of Day)
Automate the call routing with a number of customization options, such as Time of Day and many more.
Call Monitoring/Barge In
Listen to the ongoing calls to analyze performance of the agent for quality control and training.
3rd Party Conferencing
Compatible to join in on the voice conference hosted by the user, who is not on your network.
Call Center Features
Load Balancing
Distribute the call traffic in smart way to balance the load for all departments, employees, etc.
Predictive Dialing
Save your agents from stress and give them more time to convert leads into sales with predictive dialing. Read More
DNC List
Built-in “Do Not Call” list to ensure that your business does not violate any legitimate rule or policy.
Schedule Call Back
Schedule the call backs automatically with feature to call back after a time period or at a specific time.
3-Way Calling
Connect on a call with 2 different parties at the same time for quicker decision-making conversations. Read More
Automatic Script Fill-up
Keep the agents at their comfort by availing them the sales script within their device at just one click.
Blended Call Management
Channelize all the calls – incoming and outgoing with The Real PBX’s finest management system.
Custom Call Dispositions
Built-in call disposition options for agents to update the conversation detail for better sales tracking.
Answering Machine Detection(AMD)
Our dialer identify the answering machine and connects to agent only when a human answers the call.
Real-time Visual Call Display (Reporting)
Logs of all the activities on the network are stored on cloud to present you detailed reports instantly.
Other Features
Internet Fax
Receive and send all the fax as email in the PDF format to get over the hassles of Fax machine. Read More
Toll Free Numbers
Receive more sales calls from international locations as the callers will not be charged for the calls. Read More
DID Numbers
Customize, manage and maintain a number of extensions on the same phone line of your business. Read More
Internet Voicemail
Don’t wait to reach office to listen voicemail as The Real PBX sends them into email inbox instantly. Read More
Multi-Level Hosted IVR
Install machine-based IVR to answer the callers and assist them with the correct solution or call transfer. Read More
Unified Messaging
Integrate with your other business software to deliver the best Unified Communication performance. Read More
Move Numbers
You can even use your existing numbers when you switch to the services of The Real PBX. Read More
Scalability
As your communication needs change, switch between the plans within minutes without hassles.
Remote Access
Based on the cloud, all features are available over a remote access to allow you work from anywhere.
Guaranteed QoS
The Real PBX enforces the best and latest technology to deliver Quality of Service guarantee with SLA.
Disaster Recovery
Our instant & automated backup on secure servers can get disaster-affected solutions active again within minutes. Read More
SMS Number Feature
Send and receive text messages from your customers with easy to use contact management features.
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