Blended Contact Center Solutions

Maximize Efficiency with Blended Contact Center Solutions

Blended contact center solutions are an innovative way for you to handle both inbound and outbound customer interactions seamlessly. They integrate the functionalities of inbound and outbound contact centers into a single system, enabling agents to handle multiple channels of communication. With our blended contact center solutions, you can optimize your resources and improve productivity while providing excellent customer service. It helps you efficiently handle customer interactions, improve customer services, and build a loyal customer base. Our blended contact center solution also optimizes your workflow by reducing wait times and call drop rates.

Blended Contact Center Features

Intelligent Dialer Functions
Our intelligent dialer flawlessly blends both inbound and outbound calls to maximize agent productivity and fully utilize resources for all calling operations.
Real-Time Visual Call Display (Reporting)
Agents and their supervisors can access the latest reporting metrics with real-time call reporting and implement necessary strategies to curb any operational discrepancies for greater productivity.
Call Transfer
With our advanced call transfer features, agents can easily transfer callers to their colleagues or supervisors to handle the customer’s issue.
Call Whisper / Call Barge In
With our Call Whisper and Barge-in features, supervisors can assist agents on live calls better and help them resolve complex cases faster.

Conference Bridge
Connect with multiple participants easily with our Conference bridge feature and carry out virtual meetings with high quality calls hassle free.
Music-On-Hold
Break the silence– Play custom up-selling, promotional and marketing messages as the on-hold music to keep your callers engaged and when put on hold.
Call Recording
Monitor customer call quality and agent performance through automatically recorded calls and improve the department’s overall performance.
Custom Call Dispositions
Track & analyze call results by allowing agents to leave custom labels for every call attended and improve customer service.