Events and Webinars

Get all the latest and the greatest small business, technology and telecommunication news and trends right here. Come and join the network to share and learn from industry experts to top influencers of the business communication industry.


Upcoming Events

14-16 February 2018

Benowa, Australia

CCW Contact Centre Week

CCW Contact Centre Week Australia 2018

CCW2018 will unite contact centre managers, customer service experts and thought leaders.

20 March 2018

Los Angeles, CA

Customer Experience Summit

Customer Experience Summit

This event will help businesses learn new strategies and trends in customer service for better gaining and retaining customers.

27-29 March 2018

Phoenix, Arizona

The Next Generation CX Conference

The Next Generation CX Conference

This event will focus on how to leverage CX for building brand equity & attracting new customers.

24-25 May 2018

London, UK

CCW Expo & Conference

CCW Expo & Conference

Gartner research is a valuable resource for leaders in customer experience, offering must-have insight to help them make informed decisions. This program will build recognition and credibility in the CX space, and will give opportunities to expand into new markets.

18-22 June 2018

The Mirage, Las Vegas

19th Annual CCW Conference

19th Annual CCW Conference & Expo

It's the world's premier customer service conference that will provide attendees with keynote sessions on how one can supercharge their customer experience operation with the most recent technological innovations & tools.

30-31 July 2018

Albert Park, Australia

Customer Experience Innovation

Customer Experience Innovation & Tech Fest

This event will help you explore and select new technologies, innovations, trends and ideas to attract more customers for your small and medim business and provide a outstanding customer service and experience to them.

Upcoming Webinars

17 January 2018

How Analytics

How Analytics, APIs & Cloud Will Drive CRM/CX in 2018?

This 60-minute webinar will help to build an effective marketing analytics architecture that will support the business and improve customer experience.

30 January 2018

The Effective CX Leader

The Effective CX Leader

This webcast will highlight these top traits, provide access to a downloadable guide and introduce you to a new podcast that will delve deeper into these topics for ongoing professional development.

6 February 2018

The Future Of CX Measurement

The Future Of CX Measurement

This webcast will help you learn why CX measurement programs are being disrupted and how to upgrade reporting to CX analytics that will drive action.


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