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Upcoming Events
14-16 February 2018
Benowa, Australia
CCW Contact Centre Week Australia 2018
CCW2018 will unite contact centre managers, customer service experts and thought leaders.
20 March 2018
Los Angeles, CA
Customer Experience Summit
This event will help businesses learn new strategies and trends in customer service for better gaining and retaining customers.
27-29 March 2018
Phoenix, Arizona
The Next Generation CX Conference
This event will focus on how to leverage CX for building brand equity & attracting new customers.
24-25 May 2018
London, UK
CCW Expo & Conference
Gartner research is a valuable resource for leaders in customer experience, offering must-have insight to help them make informed decisions. This program will build recognition and credibility in the CX space, and will give opportunities to expand into new markets.
18-22 June 2018
The Mirage, Las Vegas
19th Annual CCW Conference & Expo
It's the world's premier customer service conference that will provide attendees with keynote sessions on how one can supercharge their customer experience operation with the most recent technological innovations & tools.
30-31 July 2018
Albert Park, Australia
Customer Experience Innovation & Tech Fest
This event will help you explore and select new technologies, innovations, trends and ideas to attract more customers for your small and medim business and provide a outstanding customer service and experience to them.
Upcoming Webinars
17 January 2018
How Analytics, APIs & Cloud Will Drive CRM/CX in 2018?
This 60-minute webinar will help to build an effective marketing analytics architecture that will support the business and improve customer experience.
30 January 2018
The Effective CX Leader
This webcast will highlight these top traits, provide access to a downloadable guide and introduce you to a new podcast that will delve deeper into these topics for ongoing professional development.
6 February 2018
The Future Of CX Measurement
This webcast will help you learn why CX measurement programs are being disrupted and how to upgrade reporting to CX analytics that will drive action.
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