Keep your business
communication running
smoothly while working
from home

  • Allows employees to stay at home and work productively
  • Offer uninterrupted customer services to your clients
  • Maximize productivity with instant meetings and team messaging
  • Get started with no investment in hardware

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Run Your Business Like

You Were Running It Before COVID-19 Pandemic

The Real PBX offers secure and flexible work from home solutions to businesses of all sizes and industries. Streamline your business communication with efficient cloud communication tools such as hosted phone system to get office vibes right at your home.

The Real PBX Against COVID-19

As the COVID-19 pandemic unfolds around the globe, companies have to quickly transition towards remote working mode to protect the health of their employees.

In this time of crisis, as a business, you should take care of both - your employees and customers. With The Real PBX VoIP solutions, you can allow employees to work from home, collaborate, and always be available to your customers.

  • Business Virtual Numbers: Get a toll free number or local number of your choice to provide an easy to connect support channel for your customers.
  • Call Center Solutions: Set up a new call center at your home or shift your existing one with flexible and scalable cloud-hosted call center solutions. Get all the advanced business phone features such as Automatic Call Distribution (ACD), Answering Machine Detection (AMD), predictive dialers, and so on with the ability to operate from home.
  • SIP Trunking or VoIP: Choose any of these communication technologies to facilitate remote calls and cut your existing telephony bills by 60%.

Work From Anywhere, Anytime

Irrespective of your location, access your business phone system from anywhere and configure it according to your requirements.

  • Accessibility: Access your admin portal with an internet connection from anywhere to manage your agents and call flow.
  • Smart Call Management: Efficiently handle inbound calls with advanced ring groups and call queue algorithms.
  • Minimum Hardware Requirements: Get started with a personal workstation, a good headset, and a quality internet connection.

Go Extra Mile With Remote Collaboration

Maximize productivity while working from home. Collaborate with your team members to accelerate decision-making and reduce the requirements of business travel and face to face meetings.

In this time of crisis, as a business, you should take care of both - your employees and customers. With The Real PBX VoIP solutions, you can allow employees to work from home, collaborate, and always be available to your customers.

  • Free Unlimited Intercom Calls: Save telephony bills by making free calls to your team members, irrespective of their location. Cloud communication makes internal team collaboration cheaper, secure, and accessible.
  • Call Conferencing: Conduct business meetings anytime with easy-to-host cloud-based call conferencing service. Create a call conference using The Real PBX portal with a pin and ask your participants to join the meeting by dialing in your virtual number and entering the shared pin.
  • SMS feature: Send and receive text messages from your customers with our SMS number feature. Import your contacts and start sending text messages for a better ROI.

Deliver Delightful Customer Experience

Always be available to your customers and keep your customer service and product support operations as usual.

  • Hosted IVR solution: Quickly cater to your customer requirements and route calls to the right representative on the fly.
  • Call Recording: Record your customers' conversations to identify their pain points. Access call recordings from anywhere and choose to keep them securely on the cloud for a period of your choice.
  • Voice Broadcast Campaigns: Broadcast your brand message or service-related information with a personalized touch to your global clients instantly. The DNC lists enables easy contact management.
  • Voicemail: Direct customer calls to your voicemail if all of your agents are busy. Access voicemails from anywhere, and at anytime with scheduled email reports, to schedule callbacks to those customers quickly.

Keep Track Of Business Communication

Monitor your business communication process to keep a tab on the productivity of your agents. With a cloud communication solution, you can measure performance to formulate plans for better customer service by effectively managing your agents.

  • Live Call Monitoring: Monitor active inbound, outbound, and missed calls in real time.
  • Missed Call Alerts: Get daily, weekly, or monthly schedule reports of the missed calls from your customers.
  • Call Whispering: Listen to the live conversations between your agents and clients. Guide your agents on live calls and teach them the art of better close the leads.
  • Call Reporting: See the total number of inbound, outbound, and missed calls for a specific or group of extensions. Check whether calls are being answered within service level agreement or not. Export reports for sharing with other team members.

Integrations With Business Apps

The Real PBX supports integration with world-class business apps such as CRMs, sales enablement tools, project management platforms, etc. Make your sales tracking process more efficient by integrating The Real PBX

  • Integrate The Real PBX with Zoho CRM, Salesforce, and Pipedrive to keep your teams on the same page while tracking and nurturing leads.
  • Call your prospects and customers right from the CRM of your choice. Thus, allowing your agents to save their time and focus more on critical tasks.
  • Hassle-free scheduled callbacks with your customers based on their interactions.

How The Real PBX Helps In Remote Working?

The Real PBX remote working solution offers a range of premium business phone features to ensure quality and secure communication between your employees and customers.

Unified Communications

Bring your team and customers on a single platform to boost your communication strategy and improve productivity.

Call Recording

Record calls between your agents and other stakeholders to analyze conversations and understand various pain points of your customers.

Call Forwarding

Forward inbound customer calls to agents extension based on advanced algorithms or simply to the cellphone of your agent so that they can pick the call from anywhere.

Call Center Solutions

All the features you need to set up a call center from home. Leverage The Real PBX inbound, outbound, and blended call center solutions to keep serving your customers without any issues.

Hosted IVR

Quickly route customers' call to the right representative and deliver a fantastic self-help tool to automate repetitive business operations by eliminating the requirement of an agent.

Call Transfer

Allow your agents to transfer the customers' call to the right department so that their queries get resolved in the first call itself.

Some Common FAQs Related to Remote Working

Get answers of most frequently asked questions on The Real PBX work from home solutions.

What is The Real PBX?

The Real PBX is a UK based company offering cloud communication services to businesses of all sizes and verticals around the globe. With over 10+ years of experience in providing toll free numbers and local numbers to various organizations, The Real PBX provides scalable, secure, and flexible cloud telephony solutions.

How long will it take for my business to start working remotely?

With The Real PBX, you can start instantly and our professional technical team will assist you in every step. For more information, connect with our Solutions Consultant.

How can I start the free trial?

All you have to do is submit your basic information i.e., name, phone, and email and one of our Solutions Consultant will get in touch to guide you through the further steps.

How to set up a work from home call center?

Setting up the remote call center is easy and you can get started with a good headset, workstation, and a high to medium bandwidth internet connection. Just connect with us at +1-888-892-9646 or write to us at

Blogs Related To Work From Home and COVID-19

Stay updated on latest news, updates, and tips to stay productive while working from home.

How Cloud Communication Is Helping Businesses Amid COVID-19 Crisis?

How Can VoIP Solutions Help Businesses During Coronavirus?

Remote Work Best Practices During COVID-19 For Companies And Employees